Jessica Traupe
Zammad Website Redesign Story: Grow up and Stay Playful
In the four years since its foundation, Zammad GmbH has grown by around 85% - but that's no reason to stand still. We think that it is time for a website redesign! Read the story of how the new Zammad website was created - and what was important to us.
2020 in Review: Zammad's Top Achievements as an Open-Source Startup
2020 was an extremely successful year for us - despite the Corona pandemic. Grateful and full of excitement for the future, we use the end of the year as an occasion to look back at our top achievements.
Zammad Diary | Jessica Traupe: Puns, Black Tea, and Scuba Diving
Jess complements the great work of the development team with her creative ideas. In addition to the website content and social media channels, she also maintains SEO and PR. In the Zammad diary, she talks about life in a remote job and tells us what it's like to be a non-techy person in a software company.
Digitization in the Public Sector: How Ticket Systems Make It Possible
The pandemic has made one thing clear: now that online classes are the new normal, schools need to think differently. This extends to public authorities, who also need to face the fact that now (more than ever), it's time to digitize! In this post, we take a look at how a ticket system helps with this, find out why it all comes down to the mindset, and share some success stories that will inspire you.
Zammad Diary | Mantas Masalskis: On Routines, Cycling, and Hunting the Mammoth
Meet Mantas, our colleague from Lithuania who has been an essential part of the Zammad developer team for a few years now. He's the Master of Fixing Bugs, unofficially in charge of Secret Santa, and always up for a laugh. Find out more about his life and work at Zammad in his interview!
How Proactive Customer Support Works - and Why You Need It
Proactive support – that’s what customer service is currently all about. The idea is to anticipate problems and to provide solutions even before your customer starts looking for them. But how do you achieve that? We’ll share some tips from our Support routine.
6 Successful Content Formats for a Self-Service Customer Experience
68% of customers consider self-service options a form of customer service.
If you’ve been following our social media, you’ll have read this before. The essence is clear: Customers are becoming more independent. Instead of reaching out to your Helpdesk Heroes, they’d rather find the solution themselves. Let’s take a look at the resources they need for this.
If you’ve been following our social media, you’ll have read this before. The essence is clear: Customers are becoming more independent. Instead of reaching out to your Helpdesk Heroes, they’d rather find the solution themselves. Let’s take a look at the resources they need for this.
The Zammad Tool Stack: Open Source All the Way!
Zammad supports the Open Source Philosophy – and, as a result, relies mostly on free tools. Find out why we’d recommend the same to you, and which tools tips we have.