Zammad 2.3.0, 2.2.1 & 2.1.2

Zammad Team
Tue, 30 Jan 2018 16:50:00 +0100

We are pleased to announce the release of Zammad 2.3.

In addition to the bugfix release Zammad 2.2.1, Zammad 2.1.2 we also release the new Zammad 2.3.0 with the following major improvements focused on customer chat features.

Zammad 2.3.0 & 2.2.1 & 2.1.2 (Major and Patch Level)

Feature #1: Chat2Ticket

There is often the case that a chat needs to be processed further. To do this, you can now transfer a closed chat to a ticket by clicking on it.

The ticket can be processed as usual in the organization with all available ticket functions. The chat is linked to the ticket and can be viewed by agents at any time.

Feature #2: Chat Restriction

You offer chat for your target groups, but you do not want to enable chat for certain IP areas or countries.

The Zammad chat now offers you this new possibility. Simply define for each chat configuration in the admin area quickly and easily, for which areas chat should not be offered.

Feature #3: Chat Archive

Now you can find and reopen closed chats using the global Zammad search. In this way, you can also search for information afterwards and transfer a chat into a ticket if necessary.

Downloads

All improvements can be found in the changelog.

Download Zammad 2.3.0

Changelog (2018-01-30)

Source code

https://ftp.zammad.com/zammad-2.3.0.tar.bz2 (md5:393618fb3746db603705873c7c117270)

https://ftp.zammad.com/zammad-2.3.0.tar.gz (md5:0d118fdde02934e18c0752a033c6a5fb)

https://ftp.zammad.com/zammad-2.3.0.zip (md5:a0807af8d9ff0fabe19fff392ea4ca44)

Packages

CentOS: https://docs.zammad.org/en/latest/install-centos.html

Debian: https://docs.zammad.org/en/latest/install-debian.html

Ubuntu: https://docs.zammad.org/en/latest/install-ubuntu.html

Docker-Compose: https://docs.zammad.org/en/latest/install/docker-compose.html

Download Zammad 2.2.1

Changelog (2018-01-30)

Source code

https://ftp.zammad.com/zammad-2.2.1.tar.bz2 (md5:6445e92f2d078e9a6025a01ef1b9e84a)

https://ftp.zammad.com/zammad-2.2.1.tar.gz (md5:4992ebedcae74d29c7b1bf9b9a709b5a)

https://ftp.zammad.com/zammad-2.2.1.zip (md5:e5d19ade4d847913fce2d76cebae3453)

Packages

CentOS: https://docs.zammad.org/en/latest/install-centos.html

Debian: https://docs.zammad.org/en/latest/install-debian.html

Ubuntu: https://docs.zammad.org/en/latest/install-ubuntu.html

Docker-Compose: https://docs.zammad.org/en/latest/install/docker-compose.html

Download Zammad 2.1.2

Changelog (2018-01-30)

Source code

https://ftp.zammad.com/zammad-2.1.2.tar.bz2 (md5:e32b44c89cbf13eaf31e94d7debac6e6)

https://ftp.zammad.com/zammad-2.1.2.tar.gz (md5:bf8beaba56e1d7fdfd0df0089a8e1fbc)

https://ftp.zammad.com/zammad-2.1.2.zip (md5:a2b4fa78d1e462d6e0243d3a184bd35e)

Packages

CentOS: https://docs.zammad.org/en/latest/install-centos.html

Debian: https://docs.zammad.org/en/latest/install-debian.html

Ubuntu: https://docs.zammad.org/en/latest/install-ubuntu.html

Docker-Compose: https://docs.zammad.org/en/latest/install/docker-compose.html

Upgrade

Information about upgrading a Zammad installation can be found here:

From source: https://docs.zammad.org/en/latest/install-update.html#source-update

With RPM: https://docs.zammad.org/en/latest/install-update.html#update-with-rpm

With DEB: https://docs.zammad.org/en/latest/install-update.html#update-with-deb

Your Zammad team!