Zammad Team
Wed, 15 Feb 2017 12:35:00 +0100

We're excited to announce the next release of Zammad.

This is also a security release for all previous versions and we strongly encourage you to update your installations immediately (see security advisory).

Besides the bugfix related releases Zammad 1.0.4, Zammad 1.1.3 and Zammad 1.2.1 today we're also releasing Zammad 1.3.0 with the following new features:

Zammad 1.3.0, 1.2.1, 1.1.3 & 1.0.4

Feature #1: Batch processing

We've got very positive feedback on the ease of use of Zammad. To further enhance Zammad in this regard, we added batch processing for tickets.

With batch processing you can select multiple tickets from within the ticket overview and execute actions on them via drag and drop:

Execute macros via drag and drop on selected tickets

Assign owner and groups via drag and drop for selected tickets

Feature #2: Telegram-Integration

Zammad already supports many communication channels like email, Twitter and chat. With Telegram we're now adding an additional channel.

Telegram is a popular alternative to WhatsApp to exchange (encrypted) text messages, images, videos and documents.

Your customers now can reach you via Telegram and exchange documents with you:

Realtime communication with your customers via Telgram

Exchange of documents (images, audio, video, etc.)

Thanks to Martin Schurig for implementing this feature.

Downloads

Download Zammad 1.3.0

Changelog 1.3.0 (2017-02-15)

Sourcecode

https://ftp.zammad.com/zammad-1.3.0.tar.bz2 (md5:bdd137f25c2c7e202ad58e03f67d3723)

https://ftp.zammad.com/zammad-1.3.0.tar.gz (md5:c45ece1ddda94e48c16e670c2d4c6788)

https://ftp.zammad.com/zammad-1.3.0.zip (md5:d38cbb4187e9a6cc1e17dbd2d870ceb6)

Packages

CentOS https://docs.zammad.org/en/latest/install-centos.html

Debian https://docs.zammad.org/en/latest/install-debian.html

Ubuntu https://docs.zammad.org/en/latest/install-ubuntu.html

Docker https://docs.zammad.org/en/latest/install/docker-compose.html

Download Zammad 1.2.1

Changelog (2017-02-15)

Sourcecode

https://ftp.zammad.com/zammad-1.2.1.tar.bz2 (md5:d4253ed5ebde861c77dd200accbf86d0)

https://ftp.zammad.com/zammad-1.2.1.tar.gz (md5:e4ffdf6f69a13c1c6d403c81fdec6c2f)

https://ftp.zammad.com/zammad-1.2.1.zip (md5:30e3f679219e1c449f2c6e4e825f267c)

Packages

CentOS https://docs.zammad.org/en/latest/install-centos.html

Debian https://docs.zammad.org/en/latest/install-debian.html

Ubuntu https://docs.zammad.org/en/latest/install-ubuntu.html

Docker https://docs.zammad.org/en/latest/install/docker-compose.html

Download Zammad 1.1.3

Changelog (2017-02-15)

Sourcecode

https://ftp.zammad.com/zammad-1.1.3.tar.bz2 (md5:9aa7bd697add68b49becf8a3a4f49b22)

https://ftp.zammad.com/zammad-1.1.3.tar.gz (md5:712957b22901f9444053fe0244d54e9b)

https://ftp.zammad.com/zammad-1.1.3.zip (md5:5b8564fcc3dfd3b47d8fd28ad39f0218)

Packages

CentOS https://docs.zammad.org/en/latest/install-centos.html

Debian https://docs.zammad.org/en/latest/install-debian.html

Ubuntu https://docs.zammad.org/en/latest/install-ubuntu.html

Docker https://docs.zammad.org/en/latest/install/docker-compose.html

Download Zammad 1.0.4

Changelog (2017-02-15)

Sourcecode

https://ftp.zammad.com/zammad-1.0.4.tar.bz2 (md5:15836d857efbe357d9df7afc1337333d)

https://ftp.zammad.com/zammad-1.0.4.tar.gz (md5:701f7f4c194dead4cc64bfff33f26808)

https://ftp.zammad.com/zammad-1.0.4.zip (md5:f1f00ce41e8253bcd6db61cac6a27a0b)

Packages

CentOS https://docs.zammad.org/en/latest/install-centos.html

Debian https://docs.zammad.org/en/latest/install-debian.html

Ubuntu https://docs.zammad.org/en/latest/install-ubuntu.html

Docker https://docs.zammad.org/en/latest/install/docker-compose.html

Upgrade

To make a Zammad update, please read the following information:

From the sources https://docs.zammad.org/en/latest/install-update.html#source-update

About RPM https://docs.zammad.org/en/latest/install-update.html#update-with-rpm

About DEB https://docs.zammad.org/en/latest/install-update.html#update-with-deb

Your Zammad-Team!