My rule for new teams: find people smarter than yourself.
Zammad is an open-source helpdesk platform with big ambitions to be the best of its kind. With technical founder Martin Edenhofer at the helm, Zammad empowers teams around the world to provide the kind of next-level customer service that keeps people coming back.
The proof is in the pudding: with 2,000 GitHub stars, 5,000 active installations, and a community with steady, sustainable growth since its inception in 2016, Zammad has built a reputation of rock-solid reliability that our users depend on to ensure success at the frontlines of their business. You can’t buy that kind of trust.
Interested? Read on, and reach out if you’d like to have a hand in shaping the future of Zammad.
As a Zammad Consultant / Key Account Manager, you will work with prospective clients to assess their needs and advise them on Zammad’s suitability for them. You will help with adoption and oversee any future projects arising from those customer relationships. And since switching helpdesk systems is no easy task, as a consultant, you will also be responsible for the customer’s base installation, customization, and individualized extensions to the core product.
As Second-Level Support Agent, you are also the contact person for customer requests regarding installation, configuration, usage, and extension of the system beyond the initial phase. You will work closely with the engineering team to answer them.
In this hybrid role, you will:
Yes, we’re asking a lot. This is a demanding role, and we’re looking for the
very best to fill it!
In addition to a résumé/CV and cover letter, be sure to include the following:
Naturally, with the position comes the opportunity to 1) leave your mark on Zammad during a phase of intensive development and growth and 2) help shape our future together.
On top of that:
Contact our team and we'll get back you. You can send us your documents if our mutual gut feeling is right.