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My rule for new teams: find people smarter than yourself.
Martin Edenhofer

Za-What?

Zammad is an open-source helpdesk platform with big ambitions to be the best of its kind. With technical founder Martin Edenhofer at the helm, Zammad empowers teams around the world to provide the kind of next-level customer service that keeps people coming back.

The proof is in the pudding: with 2,000 GitHub stars, 5,000 active installations, and a community with steady, sustainable growth since its inception in 2016, Zammad has built a reputation of rock-solid reliability that our users depend on to ensure success at the frontlines of their business. You can’t buy that kind of trust.

Interested? Read on, and reach out if you’d like to have a hand in shaping the future of Zammad.

Role

As a Zammad Consultant / Key Account Manager, you will work with prospective clients to assess their needs and advise them on Zammad’s suitability for them. You will help with adoption and oversee any future projects arising from those customer relationships. And since switching helpdesk systems is no easy task, as a consultant, you will also be responsible for the customer’s base installation, customization, and individualized extensions to the core product.

As Second-Level Support Agent, you are also the contact person for customer requests regarding installation, configuration, usage, and extension of the system beyond the initial phase. You will work closely with the engineering team to answer them.

In this hybrid role, you will:

Requirements

Yes, we’re asking a lot. This is a demanding role, and we’re looking for the
very best to fill it!

Show us what you’ve got

In addition to a résumé/CV and cover letter, be sure to include the following:

What’s in it for you?

Naturally, with the position comes the opportunity to 1) leave your mark on Zammad during a phase of intensive development and growth and 2) help shape our future together. On top of that:

Consultant/Key Account Manager & Second-Level Support

Location: Berlin / Remote
Time: Full-time
Starting Date: Now!
Apply now

Our Perks

  • Gear of choice
  • Yearly meetups
  • Free time management
  • Open Source Company
  • Vacation, insurance, tax
  • Conference Confidence

Our Stack

Ruby on Rails
Backend
Coffeescript
Frontend
jQuery
Frontend
Boostrap
UI Library
Autoprefixer
CSS Processing
Docker
Release
Gitlab
Development
Gulp
CSS & SVG Processing
Mattermost
Team Communication
Scss
CSS Processing

Ping us

Contact our team and we'll get back you. You can send us your documents if our mutual gut feeling is right.