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We're excited to announce the next release of Zammad.

This is also a security release for all previous versions and we strongly encourage you to update your installations immediately (see security advisory).

Besides the bugfix related releases Zammad 1.0.4, Zammad 1.1.3 and Zammad 1.2.1 today we're also releasing Zammad 1.3.0 with the following new features:

Feature #1: Batch processing

We've got very positive feedback on the ease of use of Zammad. To further enhance Zammad in this regard, we added batch processing for tickets.

With batch processing you can select multiple tickets from within the ticket overview and execute actions on them via drag and drop:

agent_batch_start
agent_batch_macro
agent_batch_user_group

Feature #2: Telegram-Integration

Zammad already supports many communication channels like email, Twitter and chat. With Telegram we're now adding an additional channel.

Telegram is a popular alternative to WhatsApp to exchange (encrypted) text messages, images, videos and documents.

Your customers now can reach you via Telegram and exchange documents with you:

telegram_integration

Thanks to Martin Schurig for implementing this feature.

Downloads

Download Zammad 1.3.0

Changelog 1.3.0 (2017-02-15)

Sourcecode

Packages

Download Zammad 1.2.1

Changelog (2017-02-15)

Sourcecode

Packages

Download Zammad 1.1.3

Changelog (2017-02-15)

Sourcecode

Packages

Download Zammad 1.0.4

Changelog (2017-02-15)

Sourcecode

Packages

Upgrade

Um ein Zammad Update zu machen, lesen Sie bitte folgende Informationen:

Dein Zammad-Team!