Individual Workshops

Configure. Optimize. Excel.
We’ll Guide You There.

With our comprehensive range of workshops, we support you at every step – from the initial idea of introducing a ticketing system to configuring your own solution.

Experiences that speak for themselves

Read the MOVE Mobility story

The implementation workshop was extremely valuable for us. Together with a Zammad consultant, we were able to precisely define our future processes and determine the necessary adjustments to tailor the system to our specific needs.

Read the Schneider Pens story

The admin workshop was super helpful. We were able to set up Zammad completely within just one day and were perfectly prepared for the launch.

Read the Golem.de story

The Zammad team worked closely with us to build the best configuration for Golem.de and to clarify all open questions right away.

1. Product Evaluation

  1. 1 day

    Evaluation Workshop

    The evaluation process is the first step of a successful Zammad implementation. In this workshop, you gain a clear overview of Zammad’s core features and capabilities and learn how they support your daily support workflows. This helps you assess whether Zammad is the right fit for your organization.
    More about Evaluation Workshop
  2. According to effort

    Proof-of-Concept Workshop

    You already have a clear set of requirements and want to validate all must-have or potential showstopper features. In this workshop, we will review these with you and test them against Zammad’s capabilities. Based on this, we will define a tailored service package for a structured pilot phase.
    More about Proof-of-Concept Workshop

2. Product Implementation

  1. 1/2 day

    Installation Workshop

    You want to run Zammad on your own infrastructure and ensure everything is set up correctly from the start? In this workshop, we install and configure Zammad together with you based on your sizing and technical requirements. We also establish best practices for monitoring, stability, and incident management.
    More about Installation Workshop
  2. 1 Day or according to effort

    Workshop for Conception & Configuration

    This workshop turns Zammad into a tool that truly matches how your team works. Together, we will define the ideal channels, processes, and automations for your organization. The result is a clean, efficient setup that your team can start using productively right away.
    More about Workshop for Conception & Configuration
  3. 1 Day

    Workshop for Individual Topics

    During an implementation project, specific technical or organizational issues arise that often require special attention. This workshop offers the opportunity to address precisely these aspects, whether it be support for single sign-on (SSO), third-party integrations, security settings, or other advanced features.
    More about Workshop for Individual Topics
  4. 1 Day

    Workshop for System Review

    Once Zammad is in daily use, new requirements and opportunities for improvement naturally arise. In this workshop, we review your current setup, workflows, and usage patterns. Together, we identify optimization potential to improve efficiency, clarity, and usability.
    More about Workshop for System Review

3. Interface Connection & Migration

  1. 1/2 Day or according to effort

    API Workshop

    Zammad provides a powerful REST API for integrating external systems and synchronizing data. In this workshop, we work together with your developers to review relevant API calls and expected payloads. The goal is to ensure a clean and reliable integration into your existing system landscape.
    More about API Workshop
  2. 1-4 Days or according to effort

    Migration Workshop

    Whether you’re switching from Zendesk, Freshdesk, OTRS, or other helpdesk systems, this workshop will help you transition smoothly to Zammad. We will guide you through a proven migration process to ensure that your data is transferred seamlessly. This allows your team to continue working without disruption.
    More about Migration Workshop

4. Development Workshops

  1. According to effort

    Feature Development & Integration Workshop

    Whether you want to connect Zammad with other systems or extend it with custom features, this workshop helps you define the right approach. Together, we review your integration and development requirements and identify suitable solutions using APIs, webhooks, or custom extensions.
    More about Feature Development & Integration Workshop
  2. 1 Day

    Workshop for Specification

    When functional requirements go beyond what can be achieved with existing resources, a clear technical specification is the essential next step. This workshop focuses on translating ideas and requirements into a structured specification that serves as a reliable foundation for development.
    More about Workshop for Specification
  3. 1 Day

    Workshop for Refinement

    In agile development projects, regular alignment is essential to ensure that implementation stays on track. Refinement workshops support this process by reviewing current progress, clarifying open details, and confirming the next steps before development continues.
    More about Workshop for Refinement

5. Training Workshops

  1. 1-2 Days

    Individual Admin Training Workshop

    This individual admin training is designed for technical teams responsible for operating Zammad. The workshop provides hands-on guidance on configuration, administration, and maintenance, fully tailored to your environment, setup, and day-to-day operational needs.
    More about Individual Admin Training Workshop
  2. 1 Day

    Individual Agent Training

    This hands-on training helps your support agents understand workflows, features, and best practices in Zammad. Tailored to your setup and use cases, it enables teams to handle tickets faster, work more consistently, and deliver better service from day one.
    More about Individual Agent Training

6. Technical Workshop

  1. According to effort

    Workshop on Troubleshooting

    Technical issues in a self-hosted Zammad instance can block operations and require focused attention. When no active support contract is in place, this workshop offers a structured way to analyze such issues and work through them together with an experienced consultant.
    More about Workshop on Troubleshooting

Not sure which workshop fits your current phase?

Let’s find out together. In a short, no-strings-attached chat, we'll discuss your goals and recommend the right workshop for your team.

Contact Sales

Still questions about our workshops?

What types of workshops are offered?

Workshops cover the full lifecycle of working with Zammad, including evaluation, installation, configuration, migration, integration, feature development, reviews, refinement, troubleshooting, and specialized technical topics.

Are workshops conducted remotely or on-site?

Most workshops are conducted remotely. On-site workshops can be offered depending on scope and availability.

How much do the workshops cost?

Our consulting services are offered in 8-hour days. Rates for a remote workshop start at EUR 1,598 net (excl. VAT). If you prefer an on-site workshop, we also offer it as an 8-hour option plus travel expenses.

How long in advance does a workshop have to be booked?

Due to high demand, our consultants are fully booked several weeks in advance. Therefore, we recommend securing your desired workshop date early.

How long do workshops typically last?

Duration varies by workshop type. Sessions range from short, focused meetings to multi-day workshops, depending on complexity and effort.

How are workshop topics and agendas defined?

Topics, scope, and objectives are coordinated in advance to ensure each workshop focuses on the relevant requirements and use cases.

Can workshops be combined or sequenced?

Yes. Workshops can be combined or scheduled sequentially to support different project phases.