The upcoming mandatory migration to OTRS 8 is undoubtedly a challenge and may not be the ideal solution for everyone. Therefore, we would like to introduce you to an alternative, advanced, and user-friendly helpdesk solution: Zammad!
Developed by Martin Edenhofer, the former founder of OTRS, Zammad is a complete reimagining of the OTRS service desk and is particularly well-suited for those looking to switch from OTRS. Furthermore, since its launch in 2016, the open-source philosophy remains unchanged: Zammad's software is freely available, and anyone can download the source code. It is owned by a nonprofit foundation, the Zammad Foundation, which ensures that the freedom of the software is preserved forever.
Expand your helpdesk capabilities with Zammad and enjoy numerous advantages:
- Lightning-fast full-text search: Find information even in massive data sets of 8 terabytes in just 2-5 seconds.
- Modern user interface with real-time updates: Experience a clean and intuitive user interface that shows you the current status of your requests in real time.
- Powerful core workflows: Reflect fundamental process flows and set up individual forms for different teams to make your support workflows efficient.
- Reimagined for optimal efficiency: With 16 years of experience in the OTRS environment, Zammad was developed from scratch. The result? A fresh and efficient ticket system without legacy baggage, offering you maximum performance and flexibility.
And if that's not enough, we have a comprehensive range of powerful features that will delight you when choosing Zammad! Discover the full scope of Zammad's functionalities now.
Switch from OTRS to Zammad
Choose Zammad and take the next step towards a modern and efficient helpdesk solution! Get in touch with us, and let's discuss your specific needs together. In an initial consultation, we will get to know your individual requirements and preferences to create a customized migration plan.
We recommend a two-stage approach for the migration. First, a test migration will be performed to ensure everything works smoothly and your data is transferred accurately. Only after a successful test migration, the actual produc migration will be carried out at a separate time.
The data you receive as a backup from OTRS 7 or OTRS 8 will be sufficient for a complete migration to Zammad. Our experienced team will be there for you at every step to ensure a seamless data transfer without any loss of information.
We were looking for a modern open-source tool for our Customer Support, and we found it with Zammad!
With Zammad, we save at least half an hour of working time per employee every day - and this is constantly being optimized.
Zammad is becoming the central nervous system of communication in our company.