Alternative to OTRS 7:
Take the leap beyond the OTRS 8 upgrade with Zammad!
The upcoming mandatory migration to OTRS 8 is undoubtedly a challenge and may not be the ideal solution for everyone. Therefore, we would like to introduce you to an alternative, advanced, and user-friendly helpdesk solution: Zammad!
Developed by Martin Edenhofer, the former founder of OTRS, Zammad is a complete reimagining of the OTRS service desk and is particularly well-suited for those looking to switch from OTRS. Furthermore, since its launch in 2016, the open-source philosophy remains unchanged: Zammad's software is freely available, and anyone can download the source code. It is owned by a nonprofit foundation, the Zammad Foundation, which ensures that the freedom of the software is preserved forever.
- Lightning-fast full-text search: Find information even in massive data sets of 8 terabytes in just 2-5 seconds.
- Modern user interface with real-time updates: Experience a clean and intuitive user interface that shows you the current status of your requests in real time.
- Powerful core workflows: Reflect fundamental process flows and set up individual forms for different teams to make your support workflows efficient.
- Reimagined for optimal efficiency: With 16 years of experience in the OTRS environment, Zammad was developed from scratch. The result? A fresh and efficient ticket system without legacy baggage, offering you maximum performance and flexibility.
And if that's not enough, we have a comprehensive range of powerful features that will delight you when choosing Zammad! Discover the full scope of Zammad's functionalities now.