Free Webinars

Ready to spice up your Zammad knowledge with a well-dosed infusion of extra insights? Or in need of a great helpdesk but not sure how to migrate to Zammad? We've got you covered! Join us for one of our free webinars and discuss your questions with like-minded people.

Are you looking for a new ticketing system for your organization? Do you think Zammad could be a good fit?

Let's make that decision easier: During the demo webinar, we will give you an insight into the structure of the system and show you ticket processing functions and sample workflows.

Using a sample organization, we will give you the perfect overview of everything Zammad can do in just one hour - and that's a lot!

Of course, there will also be time for your individual questions.

Duration: approx. 1 hour
Location: remote

Next dates:
• December 10, 2021, 3 PM EST (German)
• December 17, 2021, 3 PM EST (English)
• January 14, 2022, 3 PM EST (German)
• January 28, 2022, 3 PM EST (English)
• February 11, 2022, 3 PM EST (German)
• February 25, 2022, 3 PM EST (English)
• March 11, 2022, 3 PM EST (German)
• March 25, 2022, 3 PM EST (English)
• April 08, 2022, 3 PM EST (German)
• April 22, 2022, 3 PM EST (English)
• May 06, 2022, 3 PM EST (German)
• May 20, 2022, 3 PM EST (English)
• June 03, 2022, 3 PM EST (German)
• June 17, 2022, 3 PM EST (English)

Register now

Many of our users value the reporting options within Zammad. To round them off, with the release of Zammad 4.0 you can also enjoy new integrations for your third-party reporting tools (such as Grafana or Kibana).

Our free webinar shows you how to get the best possible value from these features. Our experienced coaches are happy to answer all your reporting-related questions.

Duration: approx. 1 hour
Location: remote

Next dates:
• December 02, 2021, 3 PM EST (English)
• December 10, 2021, 11 AM EST (German)
• December 10, 2021, 3 PM EST (English)
• January 21, 2022, 11 AM EST (German)
• January 21, 2022, 3 PM EST (English)
• February 18, 2022, 11 AM EST (German)
• February 18, 2022, 3 PM EST (English)
• March 18, 2022, 11 AM EST (German)
• March 18, 2022, 3 PM EST (English)
• April 22, 2022, 11 AM EST (German)
• April 22, 2022, 1 PM EST (English)
• May 13, 2022, 11 AM EST (German)
• May 13, 2022, 3 PM EST (English)
• June 10, 2022, 11 AM EST (German)
• June 10, 2022, 3 PM EST (English)

Register now

In this webinar, we will show you all the functionalities of the latest Zammad feature: Core Workflows. The feature is an essential part of the latest release - Zammad 5.0 - and offers you the possibility to customize screens and masks within the system according to your processes. This allows you to better map your internal processes in Zammad.
Discover how Core Workflows work, what they can do, and how they fit your use case!

Duration: approx. 1 hour
Location: remote

Next dates:
• December 07, 2021, 11 AM EST (German)
• December 07, 2021, 3 PM EST (English)
• January 12, 2022, 11 AM EST (German)
• January 12, 2022, 3 PM EST (English)
• January 26, 2022, 11 AM EST (German)
• January 26, 2022, 3 PM EST (English)

Register now

Duration: approx. 1 hour
Location: remote

Next dates:
• December 03, 2021, 3 PM EST (English)
• February 04, 2022, 11 AM EST (German)
• April 29, 2022, 3 PM EST (English)

Register now

In 2020, OTRS announced that there will be no more security updates for version OTRS 6 (community edition), meaning that the open-source option is no longer supported. As a result, many users are looking for an alternative to OTRS and considering Zammad. If you are among them, come join us for our free webinar where we show you live how to easily migrate all your OTRS data to Zammad.

Duration: approx. 1 hour
Location: remote

Next dates:
• January 19, 2022, 11 AM EST (German)
• March 03, 2022, 3 PM EST (English)
• June 03, 2022, 11 AM EST (German)

Register now

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