Time does not stand still. Neither does the telephone. The world of customer support is unimaginable without helpdesk software - and it is becoming increasingly important. Reason enough to choose the best solution on the market!
Our founder Martin Edenhofer once created OTRS and Zammad is the modern continuation. This means that our team has quite some experience. Speaking of that: Zammad lets you experience the same features as OTRS - and many more. And if that's not enough to convince you, then why not try Zammad for 30 days free of charge and without obligation? Discover a better helpdesk now!
We have used the best of our helpdesk experience and created numerous amazing features for you. Discover Zammad's smart integrations and manage phone, chat, SMS, email, and social media from the same interface. Linked monitoring tools make it easy for you to keep an eye on performance. But we also thought of the little things: personalizable text modules save time, while the full-text search function lets you find what you need immediately. Explore the full range of Zammad's functionalities.
Caller Log
View incoming and outgoing calls directly from your Zammad surface. All of them will appear in the customer‘s history.
Not sure if Zammad is right for you? Don't worry: We have designed our helpdesk especially for you. Take a look at some of the typical use cases and see for yourself.
What is behind it? Well, that is no secret. Just like OTRS, Zammad is open-source software. Our code is therefore publicly available. Feel free to make something out of it yourself!
Switching sounds annoying? We understand that! That's why we take it off your hands and take care of the migration to Zammad ourselves. Our team is always at your disposal to ensure a smooth start. Thanks to our user training you are ready to dive in from Day 1 and can inspire your customers (even more). So what are you waiting for?
