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The Zammad Advantage

Zammad at a Glance

Inside the Product

Features Overview Releases

Highlights

Major Release: Zammad 7.0

10 Reasons

Why teams of all sizes choose Zammad for structured, reliable support.

View all 10 reasons

Zammad for

Enterprise Growing Business Startup

Use Cases

Product & Service Wholesale & Retail IT Service Desk

Customer Stories

Discover how teams worldwide turn their support into a success story.

Consulting

Migration Support Conception & Configuration System Review Troubleshooting All Workshops

Learning

Admin & Agent Training

Professional Services

Full-day or half-day, group or exclusive—we’ve got you covered.

Explore all our Services

Free Webinars Blog

Why Helpdesk?

Still handling support through shared inboxes? There is a better way.

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Customer Stories

Support Teams at Work with Zammad

Real success stories from teams who run their daily support operations on Zammad — across industries and company sizes.

By the Numbers

Zammad Customers
Zammad Users
Downloads

Industries

Association Mechanical Engineering IT NGO Retail Healthcare Tourism Art Education Legal Mobility Public Services Media Telecommunications

Use Cases

Internal (IT) Support Customer Service Management Customer Communication Management HR Support

Company Sizes

Small size (1-100) Medium size (101-500) Large size (500+)

No results were found matching those filters. Maybe you're interested in these stories?

RFT Kabel Boosts Service Efficiency by 40% with Zammad

~ 80 / day

Solved Tickets

50

Agents

Read success story
50% More Efficiency: How Golem.de Reinvented Its Customer Support with Zammad

30

Employees

5000 +

Customers

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Future-Proof and Secure: How Schneider Pen Transformed its IT Support with Zammad

< 15min

Response time

ø 1,5 hours

Resolution time

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With Zammad, the district administration of Hochsauerlandkreis cuts costs by 50% and doubles support efficiency

2024

Customer Since

1.500

Employees

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With Zammad, the Public Order Office in Schwarzenbek Achieves Time Savings of up to 60%

50-60 %

Increase in efficiency

2025

SaaS Customer since

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Vossen Elevates Customer Service with Zammad, Reaching a 97% SLA Success Rate

⌀ 1 hour

Response time

97%

SLA

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With Zammad, MOVE optimized its customer service and reduced costs by 50%

⌀30 min.

Resolution time

ca. 80%

FCR

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With Zammad, the State of Salzburg successfully centralized its school IT

> 2,500

Tickets in total

≈ 50

Agents

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With Zammad, De'Longhi achieved more structure and better performance

~ 4700

Tickets solved / month

>15

Agents

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Zammad Made Our Customer Support Much More Efficient

<500 / month

Solved tickets

20

Agents

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With Zammad we have such a good memory

~ 100 / month

Solved tickets

14

Agents

Read success story
With Zammad, Bioland brings more structure to its IT helpdesk and quality management

> 25,000

Tickets in total

8

Agents

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With Zammad, URBAN has elevated its IT helpdesk and customer service to a new level

> 50,000

Tickets in total

14

Agents

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Zammad offers more structure for our workflow!

>500 / month

Solved tickets

44

Agents

Read success story
We are happy to support open-source software like Zammad

<20%

Tickets solves without IT

usually <1 hr

Reaction time

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With Zammad We Have Positioned Ourselves Well During Lockdown

<54k / month

Tickets solved

~15

Agents

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With Zammad, ioki has a partner with high data security standards

124 / month

Solved tickets

21

Agents

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Zammad is a helpdesk system for everyone

50 / day

Solved tickets

150

Service Professionals

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With Zammad, Christmas has become so easy

~8400 / month

Solved tickets

15

Agents in support

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Zammad has optimized our communication

~525 / month

Solved tickets

6 / day

Agents

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Zammad has established itself as our main tool for customer support

50 / day

Solved tickets

10

Agents

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With Zammad, I enjoy communication even more

~100 / month

Solved tickets

3

Agents

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Zammad helps us to save a lot of time

~ 9450 / month

Tickets solved

4 - 6

Agents

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Zammad is the modern tool we were looking for

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Zammad Simplifies the Cooperation Enormously!

10 / day

Solved Tickets

7

Agents

Read success story
Zammad is functional, practical and convinces with a modern interface

500 / month

Solved tickets

3

Agents

Read success story
Zammad Has Improved Our Communication Significantly

~ 1000 / year

Tickets solved

< 7

Agents

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With Zammad, customer service is fast, dynamic and simple

~1000 / month

Tickets

9

Agents

Read success story
Zammad makes customer support more fun for the whole team

4-6 / day

Solved tickets

5

Agents

Read success story
Zammad makes cooperation at eye level easy

~ 5250 / month

Tickets closed

40

Support agents

Read success story
The Success Story Of AgenturAdmin

~ 30 - 60

Tickets Per Day

~ 10

Active Agents

Read success story
Zammad plays a central role in our team.

50 / day

Solved tickets

8

Agents

Read success story

Ready to write your own success story?

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Product

Zammad at a Glance Features Overview Advisories Releases

Use Cases

Product & Service Wholesale & Retail IT Service Desk

Zammad for

Enterprises SMEs Startups

Customers

Customer Stories

Comparing Zammad

OTRS 7 OTRS Community Edition Zendesk Freshdesk Kayako Jira

Switching to Zammad

From Zendesk From Freshdesk From Mailbox From OTRS

Company

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