Zammad for Startups

Deploy in minutes. Scale for years.

Zammad gets you up and running fast, stays simple as you grow, and keeps things structured, so you can focus on your business and what comes next.

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"Click" and everything fits together

  • Scattered communication across different channels

    Your Central Communication Hub

    All requests and cases in one place — nothing slips through.

  • Cross-department communication gets messy

    Clear Responsibilities

    Ticket assignment makes it clear who is working on what and what the status of each request is.

  • Lack of structure in customer service

    Streamlined Service

    Requests follow clear workflows, handovers run smoothly, and service quality gets a boost.

  • Tight budgets for software

    Fits Your Budget

    Flexible plans, transparent pricing, and no hidden fees make Zammad an affordable choice for teams of any size.

  • Steep learning curves

    Easy to Get Started

    The intuitive user interface and quick setup allow teams to get up and running quickly without lengthy training sessions.

  • Resource bottlenecks everywhere

    Automate the Routine


    Routine tasks run on their own, easing the workload and giving teams more room to focus on what matters.

  • Knowledge retention falls by the wayside

    Knowledge Base


    A shared library of answers that saves time and prevents repeated work.

Without Zammad
With Zammad

Our packages

annually
monthly
Save
10%

Starter

5
7
per agent / month

Get started with:

  • max. 5 agents
  • Email support (8x5, CET)
  • Channels: Email, Web Form, SMS
  • Standard Features:
    Text modules, macros, multilingualism, ticket history, mentions/watch, trigger, schedulers, business hours, branding
  • 10 MB attachments + 10 GB disk space
  • Data center in Germany, SSL encryption, device management, two-factor authentication (2FA)
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Professional

15
17
per agent / month

All in Starter, plus:

  • max. 35 agents
  • Channels: Email, Web Form, SMS, Chat, Telegram
  • Service Level Agreements (SLAs)
  • Individual roles, individual ticket objects
  • Knowledge Base (monolingual)
  • 35 MB attachments + 25 GB disk space
  • ISO27001-certified Data center
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Plus

24
26
per agent / month

All in Professional, plus:

  • Unlimited agents
  • Phone support (8x5, CET)
  • Channels: Email, Web Form, SMS, Chat, Telegram, Facebook, WhatsApp
  • Core Workflows
  • Integration with GitHub/GitLab
  • Expert-Mode for Conditions (AND/OR)
  • Knowledge Base (multilingual)
  • Zammad Standard Reporting
  • Deeper Reporting possibilities (with Elasticsearch access via Grafana)
  • 50 MB attachments + 50 GB disk space
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All prices exclude the legal value-added tax. Do you still have questions? Write to us!

Your Shortcut to a
Strong Support Setup

Get the expert assistance you need to get started with Zammad. We'll guide you through setup and configuration and help you lay the foundation for reliable support from day one.

Individual Workshops

From strategic implementation to individual configuration, our workshops show you how to create the Zammad setup you need. Practical, guided, and tailored to your team’s way of working.

Discover workshops

Admin & Agent Training

From agents to admins, our training sessions let you in on all the secrets. You’ll learn everything you need to work confidently with Zammad every day. Hands-on, clear, and packed with the knowledge that turns beginners into pros.

Book your training session

This is how success sounds with Zammad

Read the Agentur Admin story

Zammad is at the heart of our workflow—the first thing we open in the morning and the last thing we close at the end of the workday.

Together we turn your customers into fans.
Start free trial!