Workshop on Troubleshooting

Get expert help to analyze and resolve critical issues in your Zammad setup.

Objective of the workshop

Do you have an urgent technical issue with your self-hosted Zammad instance and no active support contract?

Within the scope of the workshop, the focus lies on identifying the root cause of the issue, reviewing the system environment, and discussing suitable solution approaches. The exact scope and effort depend on the nature and complexity of the problem.

What you can expect to gain:

  1. Duration

    According to effort

  2. Location

    On-site/Remote

  3. Price

    Time spent*

*Prices for a remote workshop start at 1,598 EUR net (excl. VAT) for a full 8-hour day. If you prefer an on-site workshop, we offer the same 8-hour format plus travel expenses.

Please note: due to high demand, our consultants are often booked several weeks in advance. We therefore recommend securing your preferred workshop date as early as possible.

Registration

Book your individual workshop directly.

Still questions about the Workshop on Troubleshooting in Zammad?

Who is this Workshop on Troubleshooting for?

This workshop is intended for organizations operating a self-hosted Zammad instance without an active support contract that require help with a specific technical issue.

What types of issues can be addressed?

Typical topics include system errors, performance issues, configuration problems, or unexpected behavior within the Zammad environment.

Is problem resolution guaranteed during the workshop?

No. The workshop focuses on analysis and solution approaches. Resolution depends on the complexity and underlying cause of the issue.

What is the maximum number of participants for the workshop?

The number of participants depends on your requirements. We tailor the workshop to your team and your specific circumstances.

In which language is the workshop conducted?

Workshops are available in German and English.