To give you the best possible Zammad experience, we show you how to get the most out of your helpdesk. Our Zammad training sessions are conducted by experienced consultants who use Zammad on a daily basis. They support thousands of Zammad instances, so they know the answer to every use case and every problem. We always make sure to allow enough time for your questions so that you get the most out of the session.
Whether full- or half-day, public or exclusive, our extensive offerings include the right Zammad training for everyone. We currently offer the following session types:
Our Zammad professional workshops are your step-by-step support system on the way to a high-performance helpdesk. Depending on which option you book, we either evaluate whether a ticket system really helps you, design your helpdesk with you, or support you during the installation and setup. In the Review Workshop we check if your newly set up helpdesk meets all requirements and, if necessary, we make adjustments.
Do you have specific questions or requests? No problem: We are happy to conduct an individual workshop according to your needs.
Our special webinars for admins and agents let you in on all the secrets: here you'll learn everything you need to know for your everyday work with Zammad. And just like that, you'll become a Zammad Yoda in no time!