Do you know what it is like when things run really smoothly in IT Support? Zammad makes it possible! With our smart helpdesk tool, tickets are categorized as if by magic and are processed all the faster. What to do with all that extra time? Oh, you'll think of something.
Zammad brought better IT Support to:
A ticket. And another one. And another one. Stop! Don't panic: with Zammad you have everything under control. Our smart helpdesk software lets you distribute tasks within the team in a structured way. Assign authorizations within seconds and look forward to positive customer feedback.
We do IT support ourselves, so we know a few things about it. All our experience has gone into Zammad. It contains everything you need - and more. Why not go on a discovery tour!
Zammad enables centralized user and rights management thanks to its secure LDAP integration. You can assign roles and permissions in no time at all - and make obstacles disappear quickly.
More about LDAP integration
Link programs quickly, easily, and straightforwardly through a REST API and get real-time information on all your channels and operations.
More about REST API
Zammad offers easy single sign-on with just one click thanks to the integration of architectures such as SAML or Shibboleth. Bye-bye password jungle – hello efficiency!
More about SSO
No need to make up a secret language: thanks to Zammad’s S/MIME integration, your emails are encrypted and signed. This ensures secure and authenticated communication at all times.
More about S/MIME"Since we introduced this system, 20% of questions are answered in advance directly by the first level, i.e. the key users. Our developers have more time to focus on their work."
„Zammad is perfect for providing our international customers with fast ticket processing and high satisfaction!“
"Zammad is a huge relief for our team and a very reliable solution. We have never had a system failure in two years!"
Zammad is the backbone of our technical customer support, as well as our pre-sales and sales processes. It's remarkable how it streamlines our internal collaboration, all while maintaining simple email communication with those outside our organization.