All the Latest
News, Updates, and Releases

Your favourite support ticketing system just got even better. Zammad 6.4 comes with features you've been waiting for. With Checklists, new keyboard shortcuts, and the ability to subscribe or unsubscribe to multiple tickets in one go, you'll enjoy a more streamlined and productive workflow!

This release note includes a very important security patch. All self-hosted instances should be updated immediately.

Please read on for details:

Zammad 6.3 is here – a minor release with major benefits! We're thrilled to reveal our mega feature: WhatsApp Business integration, set to boost your customer interaction and support. This update doesn't stop there; it also introduces customizable ticket states and enhanced translation management, ensuring an upgrade to your user experience.

In the spirit of St. Nicholas Day, we are excited to unveil our present to you: Zammad 6.2! 🌟🎁 This minor release comes bearing several enhancements aimed at elevating the efficiency and security of our helpdesk platform.

Summer is coming to an end and everyone is returning from vacation. Meanwhile, we have been improving our features and creating new innovations. 🚀 That's why we can now introduce Zammad 6.1. With features such as the Two-Factor Authentication and Enhanced Time Accounting, we're making the autumn even better for you.✨

The wait is over - we are thrilled to introduce Zammad 6.0 with its great array of new features and enhancements. 🥳

Your ideas and feedback have been an immense inspiration to us. Thanks to you and our generous sponsors, we were able to implement many features. 🙏

Zammad 6.0 comes with several eagerly awaited features, including Mobile View, duplicate detection, and the most requested function by the community: MS Teams notifications. We are excited to share all the exciting details about these and other features with you. ⬇️

This release note includes a very important security patch. All self-hosted instances should be updated immediately.

Please read on for details:

It's time for Zammad 5.4 🥳
Here comes a new mode for conditions, an update for all Microsoft Exchange Online users, and more!

This release note includes a really important security patch. All self-hosted instances are advised to update immediately.

Please read on for details:

We have so much to tell you! 5.3 brings new features, bug fixes, and a cool new dark mode 🌑
Also: Important announcements for future Zammad versions!

This release note includes minor bug fixes and the integration of Microsoft 365 email accounts and "admin consent". For all those who work without admin consent, it is not relevant.

Please read on for details:

This release note includes the improvement of the asset handling mechanism as well as bug fixes in the permission model. 🔏
Please read on for details:

This security patch includes an update to a previous fix as well as the resolution of three new issues that came along with the 5.2 release. 🛡️
Please read on for details:

Did someone say Release? Just on time for Summer Zammad 5.2 comes with cool new features 😎

This release fixes some minor issues regarding the password and forgot-password feature. Self-hosted users are urged to perform an update to 5.1.1 to eliminate this bug. 🛡️
Please read below for details:

Ah, spring... the time for rebirth and new buds. 🌼 What better season to bring you a brand new version of Zammad? And alas, Zammad 5.1 is here, with exciting new features such as Knowledge Base Permissions, Multiselect, and an import wizard for Kayako. Enjoy!

This security release fixes unintended information disclosure during out-of-office replacements. Self-hosted users are urged to perform an update to 5.0.3 to eliminate this bug. 🛡️

Heads up to all self-hosted users! ⚡
A critical new issue has been discovered and an update is essential. Please read below for details:

Just after delivering you our new major release, Zammad 5.0, we're adding a security release on top. 🚨 It fixes an issue that transpired in the last few days, ensuring that you can use the full scope of the new features without any bumps.

We've been announcing it for a long time - now it's finally ready: Zammad 5.0 is here! 🥳
Yes, indeed: We're bringing you a new major release only a few months after 4.0. The focus is on one much-desired feature: the core workflows. But let's look at the details. 🔍

After 4.0 comes... 4.1!
Yes, exactly: it's time for a new release! 🎉
This is a minor one, so the notes are short and sweet. Let's dive right in! 🎈

Finally, the time has come: Zammad 4.0 is here! 🎉 This time it's a major release.

Look forward to a new Mentions feature, integrations with Grafana and Kibana for really powerful reporting, a more mobile-friendly display of the Zammad interface, and integrations for GitLab and GitHub. 🎈🎈🎈

We have received many requests and suggestions on what else Zammad should be able to do and offer. Some of them have been on hold for quite a long time until we could finally take care of the matter. Often, this was only possible thanks to generous sponsors. So we are all the more proud to present the results to you now. Here we go with the details!

We promised you NEWvember - with lots of great news. Of course, amazing new features should not be missing! So we reached deep into our treasure chest of ideas and pulled out: Webhooks and the Mailbox Archive! (Jingle, please!)

No, joking aside, the new features were chosen with care. And this is what's behind them:

We are pleased to release Zammad 3.5. This is also a Security-Release.

We always receive plenty of valuable suggestions and ideas on how to further improve Zammad (truly appreciated!). So here we go again: Zammad 3.5 offers new features that have been requested by our users for a while now: an easier process for deleting a user and the possibility of acting as both a customer and an agent. Let's dive in deeper! 🎈🎈🎈

We are pleased to release Zammad 3.4. This is also a Security-Release.

We are pleased to release Zammad 3.3. This is primarily a Security-Release.

Today, we’re pleased to announce a brand new release of Zammad!

Besides the bugfix release Zammad 3.1.1 we also release the new Zammad 3.2.0 with the following major improvements.

Today, we’re pleased to announce a brand new release of Zammad!

Besides the bugfix release Zammad 3.0.1 we also release the new Zammad 3.1.0 with the following major improvements.

We are pleased to announce the next milestone in Zammad, the Zammad 3.0 release.

Today, we’re pleased to announce a brand new release of Zammad!

Today, we’re pleased to announce a brand new release of Zammad!

Zammad 2.7.1 includes a lot of minor bugfixes, while the new Zammad 2.8.0 comes with the following major improvements:

Today, we’re pleased to announce a brand new release of Zammad!

Today, we’re pleased to announce a brand new release of Zammad!

We are pleased to release Zammad 2.5.

We are pleased to release Zammad 2.4.

We are pleased to announce the release of Zammad 2.3.

We are pleased to announce the release of Zammad 2.2. On this occasion we would like to draw your attention to new Zammad trainings at the Linuxhotel (in German and English - see public trainings).

We are pleased to announce the release of Zammad 2.1.

We're happy to announce the next milestone of Zammad, the Zammad 2.0 release. From today on we move back to our monthly release cycle.

Besides the bugfix release of Zammad 1.5.1 we're also releasing the new Zammad 2.0.0 with the following key improvements.

We're happy to announce the seventh Zammad release as part of our monthly release cycle.

Besides the bugfix releases of Zammad 1.2.3, Zammad 1.3.2 and Zammad 1.4.1 we're also releasing the new Zammad 1.5.0 with the following improvements:

We're excited to announce the next release of Zammad. Besides the bugfix related releases Zammad 1.1.4, Zammad 1.2.2 & Zammad 1.3.1 today we're also releasing Zammad 1.4.0 with some improvements.

We're excited to announce the next release of Zammad.

We are happy to present to you the second release of our 4-weekly release cycle.

The bugfix release Zammad 1.1.1 and Zammad 1.0.2 is ready for download:

We are happy to present to you the first release of our 4-weekly release cycle.

In addition to the bugfix release Zammad 1.0.1 we are releasing Zammad 1.1.0 with following new functions for download: