Professional Services

Our wide range of workshops will help you every step of the way until you become a helpdesk hero!
From the very first idea of implementing a ticketing system to setting up your own solution, we've got your back. Together we will discuss your needs and customize the workshop to your team. Our consultants have many years of Zammad experience (not only in consulting, but also in further development) and can address any issues. Choose from one of the offers below or book them all for your worry-free help desk experience!

• Evaluation Workshop

The evaluation process is the first step in implementing your Zammad solution. During this process, you will gain full insight into the functionality and capabilities of Zammad and how they can make your day-to-day work easier. An experienced Zammad consultant will guide you through this workshop and address your needs and possible solutions.

Duration: 8 hours
Location: remote (or on-site with prior agreement)
Price: EUR 1,450

• Let's go: Installation, Concept & Configuration Workshop

During this training, we will show you how to bring your Zammad environment into productive operation.

After successful installation, you will work intensively with our consultant to develop the best specification for your Zammad implementation and set up the system together. You will gain insight into best practice recommendations in developing the structure, processes, and workflows, as well as the technical specification for your production environment (sizing).

Duration: 2 days, 8 hours each
Location: on-site or remote
Price: EUR 2,900

• Review Workshop

Once Zammad has been introduced, new potential uses quickly emerge. As your company continues to evolve, the demands on your helpdesk will change as well.
As part of the review workshop, we answer your questions about Zammad and open up new possibilities for you. We recommend that this workshop be held four weeks after the introduction of Zammad and once a year thereafter.

Duration: 8 hours
Location: remote (or on-site with prior agreement)
Price: EUR 1,450

• Individual Agent Workshop

This training is designed for your service and support staff to learn and perfect the use of your Zammad system and individual workflows. The goal is to use Zammad efficiently in their daily work. Of course, we coordinate the topics and requirements with you in advance so that the workshop fits your team perfectly.

Duration: we recommend at least 8 hours, depending on the requirements
Location: remote (or on-site with prior agreement)
Price: EUR 1,450

• Individual Admin Workshop

We'll bring your team up to speed in the administration of Zammad! This workshop introduces admins to the configuration and daily operation of Zammad. The goal is to become familiar with Zammad and its basic functions, as well as the system's configuration options.

In particular, the workshop will focus on the agent interface and the admin interface, in order to be able to comfortably adapt the system to your requirements and/or those of your customers. The exact contents depend on your individual needs.

Duration: we recommend at least 8 hours, depending on the requirements
Location: remote (or on-site with prior agreement)
Price: EUR 1,450

• Tailor-made workshop

If you have specific questions or issues that you would like to address with the help of a Zammad professional, let us know! We will be happy to set up a workshop specifically tailored to your needs. The content is very flexible and can include everything from set-up to troubleshooting to user training on all things Zammad.

Our consulting services are offered in 8-hour days. Rates for a remote workshop start at EUR 1,450 net. If you prefer an on-site workshop, we also offer it as an 8-hour option plus travel expenses.

Location: remote (or on-site with prior agreement)