Alternative to Atlassian:
Zammad has long been able to hold its own as a modern helpdesk software and is increasingly asserting itself against large providers. One of them is the Atlassian corporation, whose ticket system Jira has similar functionality to Zammad.
In October 2020, Atlassian announced that they will switch completely to cloud operation in the future. In detail, this means that:
- In February 2021
The sale of server licenses will be discontinued; the prices for server renewals and updates will change.
- In February 2024
Support for all server products will be discontinued
As a result, many Atlassian users are looking for an alternative solution that meets their just needs as well - and is self-hosted. Zammad is high on the list, as it serves the same use cases as the Jira tool, while at the same time impressing with a more streamlined and user-friendly interface.
What is Zammad, anyway?
In 2016, Martin Edenhofer, who once also created OTRS, started a new project. Zammad was born out of the idea to develop a modern, clean, and efficient ticketing system that any user can work with. He brought experienced developers on board who, in cooperation with the award-winning design agency Zeughaus, created the Zammad tool with its unique interface. And the best part: Zammad is free software!
Zammad is forever open-source
Zammad lives by the open-source idea - and this will not change. Anyone can view the software, download the source code, and host and use it for their own purposes - for free. With Zammad, costs will only incur when you sign a support contract.
Who does Zammad suit?
Zammad is a great alternative to Atlassian's Jira ticket system precisely because it covers the same application areas: it is directly designed for IT Support. With Zammad, all communication channels flow together. From emails, chat messages, tweets, etc., which quickly become messy, Zammad automatically creates one ticket for each. This way, you have everything in one place and keep track of all channels. Tickets can be assigned with one click and requests can be processed in a structured manner.