Professional Training Sessions

Anyone who uses Zammad on a daily basis should know all the tricks and possibilities. Gain new insights, get inspired, and discuss your ideas and questions with the other participants. This webinar series work with small groups and brings together people from different companies. The sessions are specifically tailored for those who are always at the front: the agents and administrators.

• Zammad Administrator Training

This training is aimed at Zammad administrators that self-host Zammad and teaches you how to confidently use Zammad and its basic functions, as well as the system's configuration options. We prepare you for the administration of the daily Zammad operation.

The workshop duration is 2 x 8 hours on two consecutive webinar days. Our trainers have many years of Zammad experience and can answer all questions during the training.

Workshop participants will be provided with work materials and assignments, in the form of handouts.
We recommend having a Zammad testing instance available for testing purposes and to participate in the exercises.

A certificate of attendance will be provided following the successful completion of the training.

Duration: 2 days of 8 hours each
Location: remote
Price: EUR 890 per person

• Zammad Agent Training

This Zammad training is aimed at service and support staff. The goal is to learn how to effectively use all functions in your daily work.

The workshop duration is a one-time 8 hours. Our trainers have many years of experience with Zammad and can answer all your questions during the training.

Workshop participants will be provided with work materials and assignments, in the form of handouts.
We recommend having a Zammad testing instance available for testing purposes and to participate in the exercises.

A certificate of attendance will be provided following the successful completion of the training.

Duration: 8 hours
Location: remote
Price: EUR 460 per person