Admin & Agent Training
Anyone who uses Zammad on a daily basis should know all the tricks and capabilities. In these hands-on training sessions, we work in small groups and equip those at the heart of support operations: agents and administrators.
Our trainers have worked with Zammad for years and know the product inside out. No matter your question, they’ve got you covered.
You’ll practice real workflows and features directly in Zammad — not just watch slides.
Once you’ve completed the session, we’ll send you a confirmation of participation to mark your achievement.
This training is designed for Zammad administrators who want to manage their system with confidence. You’ll learn how to use the full Zammad toolbox — from core features to advanced configuration options — and gain the knowledge needed to run Zammad reliably in day-to-day operations.
The workshop takes place over two consecutive days (2 × 8 hours) and is led by experienced Zammad trainers who can answer your questions and address real-world scenarios throughout the session.
For hands-on exercises, we provide a hosted Zammad test instance, allowing you to explore features and configurations in a safe environment.
After successfully completing the training, you’ll receive a confirmation of participation.
Date: 9 December 2026, 09:00 AM – 10 December 2026, 05:00 PM GMT+1
Date: 24 February 2027, 09:00 AM – 25 February 2027, 05:00 PM GMT+1
*All prices exclude the legal value-added tax.