Anyone who uses Zammad on a daily basis should know all the tricks and possibilities. In this trainings we work with small groups and brings together people from different companies. The online sessions are specifically tailored for those who are always at the front: the agents and administrators.
This training is aimed at Zammad administrators and teaches you how to confidently use the Zammad toolbox and its basic functions, as well as he diverse configuration options of the system. We prepare you for the administration of the daily Zammad operation.
The workshop duration is 2 x 8 hours on two consecutive days. Our trainers have many years of Zammad experience and can answer all questions during the training.
A Zammad test instance (hosted) will be provided to you during the training for testing purposes and for participating in exercises.
Following the successful completion of the training, a participation confirmation will be issued.
Duration: 2 days of 8 hours each
Location: remote
Price: EUR 890 per person*
Date: 9 July 2025, 09:00 – 10 July 2025, 17:00 GMT+2
Date: 28 October 2025, 09:00 – 29 October 2025, 17:00 GMT+1
This training is intended for technical server administrators in self-hosted operations. The training covers topics such as installation, server configuration, sizing, backup and restore processes, as well as some tricks for database interventions at the server level (Linux and Ruby Console).
The duration is 4 hours. Our trainers have extensive Zammad experience and can address all questions within the scope of the training.
Duration: 4 hours
Location: remote
Price: EUR 250 per person*
Date: 9 July 2025, 13:30 – 9 July 2025, 17:30 GMT+2
Date: 27 August 2025, 09:00 – 27 August 2025, 13:00 GMT+2
Date: 8 October 2025, 13:05 – 8 October 2025, 17:05 GMT+2
This Zammad training is aimed at service and support staff. The goal is to learn how to effectively use all functions in your daily work.
The duration is a one-time 4 hours. Our trainers have many years of experience with Zammad and can answer all your questions during the training.
A Zammad test instance (hosted) will be provided to you during the training for testing purposes and for participating in exercises.
Following the successful completion of the training, a participation confirmation will be issued.
Duration: 4 hours
Location: remote
Price: EUR 250 per person*
Date: 8 July 2025, 10:00 – 8 July 2025, 14:00 GMT+2
Date: 16 September 2025, 10:00 – 16 September 2025, 14:00 GMT+2
*All prices exclude the legal value-added tax.