Zammad for Wholesale & Retail Support
With Zammad as your ticketing and helpdesk solution, there is no need for false modesty: you are a customer service hero that provides reliable and structured support at all times!
Everything always happens at the same time. And it needs to be taken care of immediately! From email to social media: manage all customer interactions in one unified helpdesk and never lose context again.
“Is anyone handling that Messenger request?”
“Thank you, Claudia, you always keep an eye on the Messenger!”
"Does anyone know what was discussed?"
"Just a moment, I'll briefly check your ticket history."
“Is this a VIP customer or just a one-time order?”
“Right, this customer is tagged as VIP and has an SLA — I’ll prioritize it.”
"What do we usually answer to that?"
"Oh good, there's a template for that!"
"I must have answered this question A THOUSAND TIMES already!"
"Thanks for the great Knowledge Base article."
"Who's been editing my ticket?"
"Thanks for stepping in, Lisa."
"WHERE IS HENDRIK ANYWAY?"
"My colleague Hendrik is on vacation. This is his replacement."
We know what it’s like: an incorrect shipment, a quality problem or a last-minute order ... Zammad has grown from years of experience in customer support and offers a solution to each of the small challenges you face in your daily life. It's actually all quite simple.
Zammad means convenience: with the help of our flexible text modules, customer inquiries can be handled more efficiently. Simply define your own shortcuts!
More about Text modulesIt's so convenient if you can just look something up. That's why Zammad has an extensive knowledge base. It makes sure everyone is always in the picture - whether they’re an agent or a customer. Depending on your plan even in several languages!
More about Knowledge BaseDo you have to answer the same questions over and over again? Zammad allows you to create individual ticket templates. This way you never type more than necessary, save valuable time, and can be sure that every agent always finds the right words.
More about TemplatesThe Zammad web app supports over 40 languages. Simply select your preferred interface language and avoid misunderstandings.
More about MultilingualismBeen away for a while? No problem: the Zammad dashboard shows you what you have missed. Be it new messages, assigned tickets, or missed calls - you are right back in the game!
More about DashboardLooking to access Zammad while on the go? Look no further! With Mobile View, you can effortlessly manage your tickets, respond to inquiries, and stay updated, no matter your location.
More about Mobile View
