Zammad vs. Freshdesk
Freshdesk is a well-known helpdesk solution. In fact, the company behind it, Freshworks, offers a wide variety of tools, which include Freshsales, Freshmarketer, and Freshservice, and focus on different use cases. Within the separate tools, there are further levels, for example, Freshdesk is split into the Omnichannel Suite, the Support Desk, and the Contact Center, to name but a few.
If this sounds rather confusing, we have an alternative to Freshdesk for you: Zammad, your all-in-one helpdesk and ticketing system. Designed to support any type of communication in any business context, it gives you all the features you need for day-to-day business - regardless of company size or industry.
Zammad is built on experience. In fact, our founder, Martin Edenhofer, is also the brains behind the well-known helpdesk system OTRS, which is a household name in the industry and a true success story. All his knowledge was poured into Zammad, which takes a more modern approach with an intuitive setup and customer-friendly interface.
Zammad is for everyone! We deliberately keep things simple so that everyone feels at home right away. Everything is exactly where you need it, and thanks to over 40 interface languages, using Zammad will soon feel like talking to a friend.
Speaking of friends, Zammad costs no more than a drink at your local bar! In fact, prices start at just EUR 5 per agent per month, making it affordable even for small businesses and solopreneurs. By the way, that's only a third of the price you pay at Freshdesk.*
But, of course, we don't want to pressure you into making a decision. That's why Zammad offers a free 30-day trial - over a week more than Freshdesk. And there's one thing we're sure of: Picking Zammad is a decision you won't regret!
*(Pricing for Freshdesk Growth = EUR 15/ agent and month, vs. Zammad Starter Plan = EUR 5/ agent and month. Trial length at Freshdesk = 21 days, vs. Zammad = 30 days. Last update of this information: January 2022)