Zammad vs. Freshdesk

Freshdesk is a well-known helpdesk solution. In fact, the company behind it, Freshworks, offers a wide variety of tools, which include Freshsales, Freshmarketer, and Freshservice, and focus on different use cases. Within the separate tools, there are further levels, for example, Freshdesk is split into the Omnichannel Suite, the Support Desk, and the Contact Center, to name but a few.

If this sounds rather confusing, we have an alternative to Freshdesk for you: Zammad, your all-in-one helpdesk and ticketing system. Designed to support any type of communication in any business context, it gives you all the features you need for day-to-day business - regardless of company size or industry.

Zammad is built on experience. In fact, our founder, Martin Edenhofer, is also the brains behind the well-known helpdesk system OTRS, which is a household name in the industry and a true success story. All his knowledge was poured into Zammad, which takes a more modern approach with an intuitive setup and customer-friendly interface.

Zammad vs. Freshdesk:
Who is it for?

Zammad is for everyone! We deliberately keep things simple so that everyone feels at home right away. Everything is exactly where you need it, and thanks to over 40 interface languages, using Zammad will soon feel like talking to a friend.

Speaking of friends, Zammad costs no more than a drink at your local bar! In fact, prices start at just EUR 5 per agent per month, making it affordable even for small businesses and solopreneurs. By the way, that's only a third of the price you pay at Freshdesk.*

But, of course, we don't want to pressure you into making a decision. That's why Zammad offers a free 30-day trial - over a week more than Freshdesk. And there's one thing we're sure of: Picking Zammad is a decision you won't regret!

*(Pricing for Freshdesk Growth = EUR 15/ agent and month, vs. Zammad Starter Plan = EUR 5/ agent and month. Trial length at Freshdesk = 21 days, vs. Zammad = 30 days. Last update of this information: January 2022)

Zammad vs. Freshdesk:
Feature Overview

Better know what you're letting yourself in for. We have saved you some trouble and created a detailed overview of the most important features of Zammad vs. Freshdesk. Here we go:

Overview comparing the features of Freshdesk and Zammad

I actually know them all: OTRS, Zendesk, Jira, Freshdesk, RequestTracker... Zammad, as an open-source solution, is ideal!

Robert Lemke, Managing Director, Flownative

Why choose Zammad

If you're looking for a system created by a small and approachable company, say no more! Zammad is headquartered and based in Germany, as are our servers (yep, that means maximum data privacy and security, and GDPR-friendliness). Our Community, however, is made up of open-source enthusiasts from all over the world! Each one of them contributes new ideas and fresh insights, making Zammad a little bit better every day.

If you want to take a peek behind the scenes, you're very welcome to do so! As an open-source company, we have made our code freely available for anyone to view, download, and use, as we believe that transparency should be a top priority of every business. So yes, you can look into the very heart of it and find out what you're letting yourself in for.

The Freshdesk Migration Wizard

If you're on Freshdesk already but you're longingly looking at Zammad, hesitate no more! Our Freshdesk migration wizard makes a switch easy and super-fast. Just set up a new Zammad instance (a matter of seconds!) and use the wizard to import all your Freshdesk data with just a click. There you go: all your previous correspondences are right at your fingertips!

Tell me more about the migration

We looked at different providers such as Freshdesk, Zendesk, and MessengerPeople. The price was one factor, but above all the system had to be intuitive and easy to understand. In the end, Zammad was the best choice.

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