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Great Customer Service
starts with a Powerful
Helpdesk Software

Is it one of those days? Sticky notes all over and the phone won’t stop ringing? Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting. Have everything under control – and your customers under your spell. Discover the Zammad ticketing system now!

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Your fast and knowledgeable helpdesk

The Kind of Support
You Want to Experience

Problem? Solved! Zammad helps your team to find the right answers. After all, great customer service makes all the difference: two thirds of all customers have changed providers because of poor support. But your customers are not among them!

Helpdesk

Productivity

Integration

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Zammad means together

Get Inspired by Our Success Stories

Together we write success stories. Since its launch in 2016, hundreds of companies have already opted for Zammad's ticket system - and no one has regretted it!

There are three words that describe Zammad perfectly: intuitive, quick, and easy. The switch has definitely paid off: Zammad offers us more possibilities than we originally expected!

Stephan Heffner, Spokesperson of the Internet Commission, Amnesty International

This is the only Customer Support team I like calling. At Zammad, you always have a knowledgeable employee on the phone who is friendly and competent and acts quickly. This is really personal and makes an enormous difference!

René Gerasch, Head of Customer Support, Gansel Rechtsanwälte

Zammad is intuitive, clean, and provides great structure. This allows us to focus on what is most important: the customer.

Laura Gamez Morales, Head of Customer Service, myposter

Our IT helpdesk has been working with Zammad for a long time. Now, Zammad is also helping other organizational units of the administration to advance the digitization of internal processes and, for example, to digitally process and document requests/orders to janitors, building management, personnel management, or even time recording.

Gerhard Wingender, Office for IT, Neuwied Municipality

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Use Cases for a helpdesk software

Who Is
Zammad For?

Would Zammad make sense for my company? How can I put this software to use? Easy: Zammad has plenty of wide-ranging features, offering something for everyone!

Product / Service Support

Reliable information and support
Long-term, growing customer relationships
Own fields for specific key figures

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Support for wholesale and retail

Multi-channel communication
Connection to existing ERP systems
Product-specific overviews

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Zammad for the IT service desk

Self-service and instructions
Working with support levels
Automation through LDAP/Exchange

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News on Open Data,
New Work, and Helpdesk

Always up to Date With the Zammad Blog

What is so great about the Open Source concept? How does a helpdesk work and what are the benefits? What is the idea of New Work all about? Head to the Zammad Blog to find out all of this - and more!