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Discover the
Zammad Ticketing System

Is it one of those days? Sticky notes all over and the phone won’t stop ringing? Zammad is the helpdesk software of the future and helps you find structure in the chaos. Connect all your communication channels, easily grant user rights, and receive helpful reporting. Have everything under control – and your customers under your spell!

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Your fast and knowledgeable helpdesk

The Kind of Support
You Want to Experience

Problem? Solved! Zammad helps your team to find the right answers. After all, great customer service makes all the difference: two thirds of all customers have changed providers because of poor support. But your customers are not among them!

Helpdesk
Productivity
Integration
  • Icon Timeline
    Historization of changes
  • Icon for individually designed fields
    Individual fields
  • Icon representing speed
    Immediate changes
  • Illustration showing a list
    Individual Lists & Overviews
  • Illustration of two speech bubbles
    Chat
  • Illustration of a telephone receiver
    Phone
  • Illustration representing mutliple languages
    Multilingualism
  • Illustration of a padlock
    Branding
  • Dashboard icon
    Dashboard
  • Illustration of a magnifying glass looking for a person
    Customer interface
  • Illustration of a crown
    VIP
  • Nagios Logo
    Nagios Integration
  • Icon of person running away from door
    Out of office / replacement
  • Illustration of a pen
    Editor
  • SLA / Escalations
  • Knowledge Base
  • Illustration of a list with a tick
    Multiple Tasks
  • Illustration of a sealed box
    Autosave
  • Icon to illustrate text modules
    Text modules
  • Illustration of a text marker highlighting text
    Permanent marking
  • Illustration of a magnifying glass with text
    Full-text search
  • Icon symbolizing a customer information page
    Customer information page
  • Template icon
    Templates
  • Illustration of a clock
    Time recording
  • Illustration of two tags
    Tags
  • Illustration of two overlapping squares
    Bundle or split tickets
  • Illustration of a Link
    Parent/child relationship
  • Organization information page
  • Icon of a person standing next to buildings
    Assignment from user to organization
  • CSV icon
    CSV import of users and organizations
  • Icon of magnifying glass looking for person
    Editing conflict warning
  • Illustration of three people
    Groups
  • REST API icon
    REST API
  • LDAP icon
    LDAP integration
  • Illustration of a padlock and shield
    Security
  • Icon representing a Single Sign-on
    SSO
  • Icon representing S/MIME integration
    S/MIME
  • Illustration of a Fingerprint
    External authentication
  • Illustration of two arrows coming together
    Zammad Migrator
  • Sipgate Logo
    Sipgate Integration
  • Placetel Logo
    Placetel Integration
  • CTI Logo
    CTI Integration
  • Checkmk Logo
    Checkmk Integration
  • Monit Logo
    Monit Integration
  • Logo i-doit
    i-doit Integration
  • icinga Logo
    icinga Integration
  • Clearbit Logo
    Clearbit Integration
  • Exchange logo
    Exchange Integration
  • Telegram Logo
    Telegram Integration
  • Facebook Logo
    Facebook Integration
  • Slack Logo
    Slack Integration
  • iCal Logo
    iCal Integration
  • Twitter Logo
    Twitter Integration
  • Icon of two speech bubbles
    SMS
View all features
Zammad means together

Inspire together

Together we write success stories. Since its launch in 2016, hundreds of companies have already opted for Zammad's ticket system - and no one has regretted it!

There are three words that describe Zammad perfectly: intuitive, quick, and easy. The switch has definitely paid off: Zammad offers us more possibilities than we originally expected!

Stephan Heffner, Spokesperson of the Internet Commission, Amnesty International

This is the only Customer Support team I like calling. At Zammad, you always have a knowledgeable employee on the phone who is friendly and competent and acts quickly. This is really personal and makes an enormous difference!

René Gerasch, Head of Customer Support, Gansel Rechtsanwälte

Zammad is intuitive, clean, and provides great structure. This allows us to focus on what is most important: the customer.

Laura Gamez Morales, Head of Customer Service, myposter

View all Customer Stories

Use Cases for a helpdesk software

Who Is
Zammad For?

Would Zammad make sense for my company? How can I put this software to use? Easy: Zammad has plenty of wide-ranging features, offering something for everyone!

Product / Service-Support

  • Reliable information and support
  • Long-term, growing customer relationships
  • Own fields for specific key figures
Learn more

Support for wholesale and retail

  • Multi-channel communication
  • Connection to existing ERP systems
  • Product-specific overviews
Learn more

Zammad at the IT service desk

  • Self-service and instructions
  • Working with support levels
  • Automation through LDAP/Exchange
Learn more
News on Open Data,
New Work, and Helpdesk

Always up to date with the Zammad Blog

What is so great about the Open Source concept? How does a helpdesk work and what are the benefits? What is the idea of New Work all about? Head to the Zammad Blog to find out all of this - and more!

Origami of a unicorn on green background
In a nutshell

Open Source Explained Simply: Free Software and Its Use in a Business Context

Open-source software is still becoming increasingly popular. Here we explain what distinguishing features are, what advantages and disadvantages it entails, and how Open Source can enrich your organization.
Open Source

Read Blog Article

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