Grafana Integration

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Link Zammad to the Grafana reporting tool via a secure connection. This way, you get meaningful and understandable insights into the performance of your business and your helpdesk - all in one place. Identify and respond to changes immediately!

Grafana is a popular reporting tool and an established open-source solution. Data from numerous sources - such as InfluxDB, MySQL, PostgreSQL, Prometheus, and Graphite - is generated, analyzed and visually illustrated. As a result, trends and developments can be mapped in an easily understandable way.

Since Zammad 4.0, you have the ability to access Zammad information from third-party systems via Elasticsearch access. This allows you to create rich, customized reports in tools like Grafana:

Screenshot of Grafana Integration with Zammad

Easily build your own dashboards and analyze data on your helpdesk usage.

We will create the corresponding documentation section soon to describe for newbies how to connect Grafana with Zammad. The link will be shared here.

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