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On October 19, 2016, Zammad went live. Seven years later, the open-source solution has gained great popularity among numerous companies in the world of customer service. In this open letter, Martin Edenhofer, Founder and CEO, reflects on the Zammad journey and fondly recalls the early years.

Zammad GmbH launches version 5.0 of its open-source helpdesk software. It includes a new main feature: Core Workflows. This allows the creation of individual screens with dynamic fields including mutual dependencies. In addition, Zammad switches to inclusive language.

In the first half of 2021, Zammad GmbH was once again able to achieve customer growth and revenue growth of over 90% - as it has done in every year so far since its founding. The German startup under the leadership of Martin Edenhofer has now been holding its own in the market since 2016.

TechRound speaks with Martin Edenhofer, the CEO and founder of helpdesk Software, Zammad. Read about how the business was started and their plans for growth.

On March 25, 2021, Zammad will take the next step with its version 4.0 and release new reporting options, helpful integrations, a mentions / watch function, and an improved responsive design. Thus, the open-source solution is increasingly positioning itself as a clear alternative to the big players on the market.

Weare living in a new world in which offices are becoming obsolete. How can teams effectively communicate if they are never together? Zoom and Slack are excellent tools, but they don’t replicate all the advantages of being together. What strategies, tools and techniques work to be a highly effective communicator, even if you are not in the same space?

In this interview series, Authority Magazine is interviewing business leaders who share the strategies, tools, and techniques they use to effectively and efficiently communicate with their team who may be spread out across the world.

On November 16, 2020, Zammad publishes its newly designed website. It surprises with a completely different style and paves the way for many more innovations.

At the Nextcloud Conference on October 3, 2020, Zammad and Nextcloud have announced an upcoming cooperation. This will bring helpful new features to the users of both tools, beginning with a Zammad widget on Nextcloud’s new Dashboard.

Adfinis compared different solutions to optimise their ticketing system. Out of this evaluation, Zammad emerged as the winner.

How does Zammad work? Why was it necessary? How will helpdesks evolve in the future?

The awards were presented at the third conference on digital sustainability DINAcon 2019, which took place on Friday, 18 October 2019 in Bern.

Interview with Zammad Founder Martin Edenhofer (German)

Open-source helpdesk platform Zammad announced a major version release today, featuring the addition of an all-new knowledge base. With this long-awaited feature, users of the platform can reduce the volume of support requests, whether from customers or from their own staff.

Barely one year after its launch, the open-source help desk and support system Zammad is coming of age: Zammad 2.0 brings the much-anticipated enterprise features and significant functional enhancements.

The winners of the Thomas-Krenn-Awards 2017 are announced. (German)

The new open source helpdesk and support system Zammad takes stock four weeks after the initial release and brings its first update with version 1.1. It provides planned as well as new features requested by users.

Meet Zammad, a revolutionary new development by Martin Edenhofer, the founder of the well-known OTRS ticketing system. Released today, Zammad presents a new solution that is based on Open-Source software and freely available for download.