Berlin – Artificial intelligence in customer and IT support promises significant efficiency gains. In practice, however, it often comes at the cost of sharing sensitive data with external AI providers. Zammad addresses the conflict between adopting AI and maintaining data sovereignty. With version 7.0 of its open-source help desk software, Zammad is introducing AI-powered features for the first time without tying users to a specific language model.
4 March 2026Learn more
On October 19, 2016, Zammad went live. Seven years later, the open-source solution has gained great popularity among numerous companies in the world of customer service. In this open letter, Martin Edenhofer, Founder and CEO, reflects on the Zammad journey and fondly recalls the early years.
19 October 2023Learn more
Zammad GmbH launches version 5.0 of its open-source helpdesk software. It includes a new main feature: Core Workflows. This allows the creation of individual screens with dynamic fields including mutual dependencies. In addition, Zammad switches to inclusive language.
5 October 2021Learn more
In the first half of 2021, Zammad GmbH was once again able to achieve customer growth and revenue growth of over 90% - as it has done in every year so far since its founding. The German startup under the leadership of Martin Edenhofer has now been holding its own in the market since 2016.
1 July 2021Learn more
TechRound speaks with Martin Edenhofer, the CEO and founder of helpdesk Software, Zammad. Read about how the business was started and their plans for growth.
22 April 2021 · techround.co.ukLearn more
On March 25, 2021, Zammad will take the next step with its version 4.0 and release new reporting options, helpful integrations, a mentions / watch function, and an improved responsive design. Thus, the open-source solution is increasingly positioning itself as a clear alternative to the big players on the market.
25 March 2021Learn more
Weare living in a new world in which offices are becoming obsolete. How can teams effectively communicate if they are never together? Zoom and Slack are excellent tools, but they don’t replicate all the advantages of being together. What strategies, tools and techniques work to be a highly effective communicator, even if you are not in the same space?
23 March 2021 · medium.comLearn more
In this interview series, Authority Magazine is interviewing business leaders who share the strategies, tools, and techniques they use to effectively and efficiently communicate with their team who may be spread out across the world.
23 March 2021 · medium.comLearn more
On November 16, 2020, Zammad publishes its newly designed website. It surprises with a completely different style and paves the way for many more innovations.
16 November 2020Learn more
At the Nextcloud Conference on October 3, 2020, Zammad and Nextcloud have announced an upcoming cooperation. This will bring helpful new features to the users of both tools, beginning with a Zammad widget on Nextcloud’s new Dashboard.
5 October 2020Learn more
Adfinis compared different solutions to optimise their ticketing system. Out of this evaluation, Zammad emerged as the winner.
20 July 2020 · adfinis.comLearn more
The awards were presented at the third conference on digital sustainability DINAcon 2019, which took place on Friday, 18 October 2019 in Bern.
18 October 2019 · awards.dinacon.chLearn more
Open-source helpdesk platform Zammad announced a major version release today, featuring the addition of an all-new knowledge base. With this long-awaited feature, users of the platform can reduce the volume of support requests, whether from customers or from their own staff.
6 June 2019Learn more
Barely one year after its launch, the open-source help desk and support system Zammad is coming of age: Zammad 2.0 brings the much-anticipated enterprise features and significant functional enhancements.
11 September 2017Learn more
The new open source helpdesk and support system Zammad takes stock four weeks after the initial release and brings its first update with version 1.1. It provides planned as well as new features requested by users.
14 November 2016Learn more
Meet Zammad, a revolutionary new development by Martin Edenhofer, the founder of the well-known OTRS ticketing system. Released today, Zammad presents a new solution that is based on Open-Source software and freely available for download.
19 October 2016Learn more
