Newsroom

Not only we tell about ourselves, but also numerous media reports. You can find them all here in our press area.

Press Inquiries

Contact us with questions about Zammad products, interview requests, media statements, and more at marketing@zammad.com.

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2026

Press Release

Zammad Launches AI Features With Free Choice of Large Language Model

Berlin – Artificial intelligence in customer and IT support promises significant efficiency gains. In practice, however, it often comes at the cost of sharing sensitive data with external AI providers. Zammad addresses the conflict between adopting AI and maintaining data sovereignty. With version 7.0 of its open-source help desk software, Zammad is introducing AI-powered features for the first time without tying users to a specific language model. 4 March 2026

2023

Company News

Zammad celebrates seven strong years in customer service

On October 19, 2016, Zammad went live. Seven years later, the open-source solution has gained great popularity among numerous companies in the world of customer service. In this open letter, Martin Edenhofer, Founder and CEO, reflects on the Zammad journey and fondly recalls the early years. 19 October 2023

2021

Press Release

Helpdesk Zammad Launches Version 5.0 With Dynamic Workflows and Inclusive Language

Zammad GmbH launches version 5.0 of its open-source helpdesk software. It includes a new main feature: Core Workflows. This allows the creation of individual screens with dynamic fields including mutual dependencies. In addition, Zammad switches to inclusive language. 5 October 2021
Press Release

Open Source Helpdesk Zammad Records Revenue Growth of Over 90% - Again!

In the first half of 2021, Zammad GmbH was once again able to achieve customer growth and revenue growth of over 90% - as it has done in every year so far since its founding. The German startup under the leadership of Martin Edenhofer has now been holding its own in the market since 2016. 1 July 2021

Interview with Martin Edenhofer – Founder & CEO at Zammad

TechRound speaks with Martin Edenhofer, the CEO and founder of helpdesk Software, Zammad. Read about how the business was started and their plans for growth. 22 April 2021 · techround.co.uk
Press Release

Zammad 4.0: Helpdesk System Improves Collaboration and Reporting

On March 25, 2021, Zammad will take the next step with its version 4.0 and release new reporting options, helpful integrations, a mentions / watch function, and an improved responsive design. Thus, the open-source solution is increasingly positioning itself as a clear alternative to the big players on the market. 25 March 2021

Martin Edenhofer of Zammad: How To Communicate With Your Team Effectively Even If You Are Rarely In The Same Physical Space

Weare living in a new world in which offices are becoming obsolete. How can teams effectively communicate if they are never together? Zoom and Slack are excellent tools, but they don’t replicate all the advantages of being together. What strategies, tools and techniques work to be a highly effective communicator, even if you are not in the same space? 23 March 2021 · medium.com

Martin Edenhofer of Zammad: How To Communicate With Your Team Effectively Even If You Are Rarely In The Same Physical Space

In this interview series, Authority Magazine is interviewing business leaders who share the strategies, tools, and techniques they use to effectively and efficiently communicate with their team who may be spread out across the world. 23 March 2021 · medium.com

2020

Press release

Zammad Surprises With New Website Design

On November 16, 2020, Zammad publishes its newly designed website. It surprises with a completely different style and paves the way for many more innovations. 16 November 2020
Press release

New Collaboration of Nextcloud and Zammad Brings Helpful Integration

At the Nextcloud Conference on October 3, 2020, Zammad and Nextcloud have announced an upcoming cooperation. This will bring helpful new features to the users of both tools, beginning with a Zammad widget on Nextcloud’s new Dashboard. 5 October 2020

Feature Sponsoring allows integration of ServiceNow into Zammad

Adfinis compared different solutions to optimise their ticketing system. Out of this evaluation, Zammad emerged as the winner. 20 July 2020 · adfinis.com

[DE Podcast] - Zammad: ein moderner Helpdesk

How does Zammad work? Why was it necessary? How will helpdesks evolve in the future? 8 July 2020 · cloudpodcast.eu

2019

Prizewinners of DINAcon Awards 2019

The awards were presented at the third conference on digital sustainability DINAcon 2019, which took place on Friday, 18 October 2019 in Bern. 18 October 2019 · awards.dinacon.ch

[DE Interview] - Service-Desk erobert Märkte jenseits der IT

Interview with Zammad Founder Martin Edenhofer (German) 11 July 2019 · connect-professional.de
Press release

Open-Source Helpdesk, Now With a Knowledge Base

Open-source helpdesk platform Zammad announced a major version release today, featuring the addition of an all-new knowledge base. With this long-awaited feature, users of the platform can reduce the volume of support requests, whether from customers or from their own staff. 6 June 2019

2017

Press release

Zammad 2.0: The Open Source Helpdesk System Is Well on Its Way to Becoming an OTRS Alternative

Barely one year after its launch, the open-source help desk and support system Zammad is coming of age: Zammad 2.0 brings the much-anticipated enterprise features and significant functional enhancements. 11 September 2017

[DE Article] - Das sind die Gewinner des Thomas-Krenn-Awards 2017

The winners of the Thomas-Krenn-Awards 2017 are announced. (German) 12 March 2017 · thomas-krenn.com

2016

Press release

First Feature Update for the New Open Source Helpdesk and Support System

The new open source helpdesk and support system Zammad takes stock four weeks after the initial release and brings its first update with version 1.1. It provides planned as well as new features requested by users. 14 November 2016
Press release

OTRS Founder Launches Open-Source Alternative to Zendesk

Meet Zammad, a revolutionary new development by Martin Edenhofer, the founder of the well-known OTRS ticketing system. Released today, Zammad presents a new solution that is based on Open-Source software and freely available for download. 19 October 2016
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