Press Release

Open Source Helpdesk Zammad Records Revenue Growth of Over 90% - Again!

· In the first half of 2021, Zammad GmbH was once again able to achieve customer growth and revenue growth of over 90% - as it has done in every year so far since its founding. The German startup under the leadership of Martin Edenhofer has now been holding its own in the market since 2016.

When it comes to helpdesk software and ticketing systems, Zammad has been an insider tip in developer circles for years. Ever since the first balance sheet, Zammad records a sales and customer growth of more than 80% every year - despite the fact that Zammad, as an open-source solution, has relied on uncompromising knowledge sharing and complete transparency since the beginning.

Profit growth despite bootstrapping

The open-source solution was developed by OTRS luminary Martin Edenhofer and his experienced team. The company was bootstrapped from the start and is now turning a profit - unlike most startups in their first five years. Around 1000 organizations from more than 20 countries now rely on the SaaS variant of the software, while more than 100 others use Zammad on-premise. Customer growth is expected to exceed 90% for the full year of 2021.

Connectivity with a focus on data protection

Zammad can be used as on-premise software or as software-as-a-service (SaaS) and runs on German servers. The focus is always on data protection. Zammad is based on current web technologies such as WebApp/HTML5, WebSockets, and REST in the front-end and relies on Ruby on Rails in the back-end. Thanks to its REST API, Zammad can be easily implemented in existing system environments and also offers connections for telephone, user, or monitoring management.

Zammad is now available in 46 languages and is therefore used by small and large companies worldwide. These include NGOs such as Amnesty International, international chains such as Adina Hotels, and well-known retailers such as De'Longhi Germany. Zammad is also popular with local German businesses like Karls Strawberries and e-commerce companies like myposter.

Since its release 5 years ago, there have been over 700,000 software downloads, over 10,000 GitHub commits, and over 2,600 GitHub stars.

Press Contact

For further questions, Jessica Traupe, Press and Public Relations Team at Zammad GmbH, looks forward to your message to

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