A day in the life of a Support Agent is stressful. Tickets pile up quickly. Helpdesk software is the solution and brings structure to the customer service chaos. If you already use one, you have taken the first step in the right direction.
But what if you can do even better? What if another tool suits you even more? Zammad offers you all the features of well-known software like Freshdesk, Zendesk, or OTRS - and more. Sounds too good to be true? It is not! See for yourself and try Zammad for 30 days free of charge!
By the way, don't worry about the transition: our Migration Wizard will do your data import for you on the fly at the touch of a button. This way, everything is transferred from Freshdesk to Zammad and you can get started right away - without any annoying transition period!
Why switching pays off
Get Inspired by Our Many Features
Zammad offers the perfect overview. We link all your communication channels such as social media, email, SMS, or telephony so that everything is in one place. And that is only the beginning! Discover many more features at Zammad - for example, integrated monitoring tools such as Checkmk and customizable overviews, text modules, and fields.
Keep an eye on performance with tools like Checkmk, Monit, or Nagios.
And that is all reliable? Of course! Zammad comes from Germany and is hosted exclusively here in secure data centers. Your communication is encrypted through integrations such as S/MIME and is therefore completely secure. And data protection is not a new word for us either. So you can enjoy Zammad at your leisure!
Have a peek inside
Open Source and Free to View
What is the secret? Well, we'll be happy to show you. Zammad is open source and our code is open forever. Because we like to (proudly) show what we have created.
But then you would have to ... and start from scratch ... and just, you know ... we do! Your Support team cannot pause, and you have enough on your plate already. That’s why we do it for you! With our migration package, you don't have to worry about anything. Except for the anticipation - we'll leave that for you.
More details can be found in our Zammad Knowledge Base.