4 Pitfalls That Can Slow Down Your Helpdesk – and How to Avoid Them
Zammad is flexible and powerful, but that’s exactly where a few pitfalls can sneak in. After countless solved support cases, Bozo from our support team knows the traps — and how to avoid them. In his LinkedIn series “Bozo Breaks It”, he shares real-world examples from daily practice. Along the way, he’s gathered a collection of tips that truly deserve their own article here on the Zammad Blog.
• Best Practice