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Blog Factory

Why Your Knowledge Base Should Include These Formats

The transfer of knowledge is one of the most powerful levers in organizations. It makes processes more efficient, teams more productive, and helps to achieve even more innovative results. A knowledge base lets you structure the necessary knowledge and makes it accessible. Here we introduce you to the best formats and templates and explain how they work.
Helpdesk

2020 in Review: Zammad's Top Achievements as an Open-Source Startup

2020 was an extremely successful year for us - despite the Corona pandemic. Grateful and full of excitement for the future, we use the end of the year as an occasion to look back.
Behind the Scenes

Working With a Shared Email Box: Structuring Communication and Responsibilities

The larger teams and organizations become, the greater the demand for clearly structured communication processes - both internally and externally. Here you can learn about the advantages of shared access to communication channels such as email and how you can implement them yourself.
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5 Strong Reasons to Love Open Source (and 1 Not To)

If you compare the pros and cons of Open Source software development, you will quickly realize that the decision for an individual open-source solution pays off in the long run.
Open Source
Origami Yoda

How to Provide Next-Level Support With Zammad: Features That Make You Even More Productive

With our issue tracking system, we focus on maximum user-friendliness for agents to make their work a little more efficient every day. This is ensured by several powerful features, which we can’t wait to introduce to you here.
Helpdesk
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Open Source Explained Simply: Free Software and Its Use in a Business Context

Open-source software is still becoming increasingly popular. Here we explain what distinguishing features are, what advantages and disadvantages it entails, and how Open Source can enrich your organization.
Open Source
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Everything You Need to Know About New Work - the Symbiosis Between Life and Work

Everything is different, everything is in motion. The working world is undergoing a fundamental change and narrowminded thinking no longer has a chance. Transformation is the keyword, and it even has a name: New Work.
New Work
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Just 5 Steps: Get the Perfect Helpdesk for Your Company

In this article, we show you what you should consider before setting up a helpdesk and how you can optimize your support to meet the exact needs of your organization. Get started with the 5 steps to the perfect helpdesk!
Helpdesk
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Join the Zammad Support Community

As an open-source project, our smart helpdesk Zammad thrives on the involvement of a vibrant developer community as well as the active participation of its users. Here we show you how you can play a central role in the further development of the project.
Open Source
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How to Succeed in Home Office – Productivity, Rituals, and Tools

Remote work needs to be well structured to successfully coordinate employees and projects from a distance. In this guide, we explain the challenges, how to manage them, and how to make home office productive for your organization.
New Work

Zammad Website Redesign Story: Grow up and Stay Playful

In the four years since its foundation, Zammad GmbH has grown by around 85% - but that's no reason to stand still. We think thought it was time for a website redesign! Read below how the new Zammad website was created - and what was important to us.
Behind the Scenes
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