New Articles from the
Shadow AI in the Workplace: Root Causes, Risks and Responsible Solutions
Widespread but often unnoticed: Employees are increasingly using AI tools without official approval. A quick reply via ChatGPT, a report generated at the click of a button. What seems efficient at first glance can pose serious risks to data privacy, security, and output quality. Learn how IT teams can identify these risks, establish clear policies, and integrate AI into the organization in a responsible, future-ready way.
From API to AI: Streamline Support Operations with Zammad, n8n and Ollama
Zammad is open by design — both as open-source software and via its powerful REST API. Yet many organizations still don’t take full advantage of it. With the right setup, you can automate workflows, sync data, and even integrate AI. In this article, we’ll show practical ways to connect Zammad with tools like n8n to unlock automation that truly supports your team.
AI that serves support agents: Zammad’s Product Owner on balancing innovation and user autonomy
Zammad is entering a new phase in its development. What’s shaping the road ahead? In this interview, Product Owner Gerrit Daute shares insights into key technical decisions, fresh ideas around AI and explains why openness at Zammad is about more than just open source. A conversation about responsibility, innovation and where the product is headed next.
How Single Sign-On Protects Your Helpdesk and Saves Your Team Time
Businesses today use a variety of cloud-based services, and with every new tool comes another set of user accounts and passwords to manage. IT teams are under pressure to meet increasing security demands, while employees struggle to juggle countless logins every day. This costs time and increases security risk. Find out how single sign-on can help.
Using Automatic Language Detection for Better Customer Experience
Multilingual support is a key competitive advantage for internationally operating companies — but it can quickly become a challenge, especially when requests have to be manually assigned or forwarded first. The result: delays and misunderstandings that can impact customer satisfaction. With automatic language detection, this extra step is no longer necessary.
Digital Helpers for NGOs: 10 Open-Source Tools to Streamline Nonprofit Work
Organizing a nonprofit project comes with its challenges—limited resources, tight schedules, and the need for transparency. But how do you stay organized without getting bogged down by complex software or high costs? Luckily, open-source digital tools can help NGOs work more efficiently. These ten solutions make daily operations smoother and help organizations focus on what truly matters: making an impact.
Time Accounting in Zammad – 6 Smart Use Cases with Real Added Value
Time is a valuable resource. Too little of it costs money—but so does too much. Do you know exactly how much time goes into your support tickets? Which projects consume the most resources? And which customers require the most attention? With Zammad’s integrated time tracking, these questions become measurable—and manageable.
5 Tips for Building and Maintaining an Open Source Community
A successful open source project relies on creative and innovative collaboration. To ensure that the community remains interested in the project after its initial completion and for the ongoing development of key features, nurturing your open source community is essential. We provide five steps to guide contributors in staying committed to your endeavor.
Attracting Top Talent: How to Craft the Perfect Job Posting
To secure the best talent in today’s competitive job market, you need to make a strong impression—starting with your job posting. Generic phrases and uninspired self-promotion can cost your company the most promising candidates—often before they even consider applying. With these three key strategies, you can create job postings that genuinely resonate with the right talent.
Best of 2024: Our Most-Read Blog Posts
The old year is behind us. For 2025, the pages are still mostly blank. New projects and exciting challenges lie ahead, ready to be shaped by the experiences of the past 365 days. To provide the best foundation for these endeavors, we've compiled the Top 10 most popular blog posts from 2024 as a starter knowledge pack.
2024 Year in Review: Numbers Are Only Half the Story
2024 was a year that made us at Zammad proud in so many ways. From highly anticipated feature releases to a growing team – we achieved a lot together. It’s time to look back at the highlights of this exciting year!
