For universities, digital progress is often shaped as much by practical realities as by technological ambition. Infrastructure, budgets, internal expertise, and long-term maintainability all influence which solutions can actually work in practice. At Uganda Christian University, these considerations also shape how the ICT team approaches its technology stack. We spoke with Rebecca Kangabe, Director of ICT Services at UCU, about the digital priorities of higher education in Uganda, the value of open-source software, and the reasoning behind the university’s decision to use Zammad for its Service Desk.
