The subject of data protection is personal data. These are details of a personal nature or relating to particular matter in connection with an identified or identifiable natural person. This includes, for example, information such as name, postal address, e-mail address or phone number and possibly other information such as a person's IP address.
Responsible data processor within the meaning of data protection laws, in particular the EU Data Protection Ordinance (DSGVO):
We don't have one. Because transparency is important to us. This is also why Zammad, as open-source software, makes the code freely available.
It means that we do not store your data when you visit our site. Also, we have not integrated any third-party sites or features that do.
So there you go. Happy browsing!
You can exercise the following rights at any time using the contact details provided by our data protection officer:
If you have given us your consent, you can revoke it at any time with effect for the future.
You can contact your local supervisory authority at any time with a complaint. Your competent supervisory authority depends on your state of residence, your work, or the alleged infringement. A list of supervisory authorities (for the non-public sector) with addresses can be found here.
When you register, your company name, your first and last name, and your email address will be requested and saved. In order to complete your profile, your postal address and the necessary information for issuing legally binding invoice documents will also be recorded during the later course of use. You may voluntarily provide additional personal data.
Personal data will only be collected and used on this website to the extent that is contractually and technically necessary. This also applies to the data of their customers, which is required to be able to fulfill the explicitly communicated service offer. Under no circumstances will this data be sold or passed on to third parties for reasons other than those mentioned.
We process your personal data only for the purposes stated in this data protection declaration. Your personal data will not be passed on to third parties for purposes other than those mentioned. We will only pass on your personal data to third parties if:
We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as provided for in the various storage periods provided for by law. After the respective purpose or expiry of these periods, the corresponding data will be blocked or deleted as a matter of routine and in accordance with statutory regulations.
When you access our website, information of a general nature is automatically collected by means of a cookie. This information (server log files) includes the type of web browser, the operating system used, the domain name of your Internet service provider, a part of your IP address, and similar information. This is exclusively information which does not allow any conclusions to be drawn about your person.
This information is technically necessary in order to correctly deliver the content you have requested from websites and is mandatory when using the Internet. They are processed in particular for the following purposes:
The processing of your personal data is based on our legitimate interest from the aforementioned purposes for data collection. We do not use your data to draw conclusions about you personally. The recipients of the data are only the responsible body and, if applicable, the contract processor.
Anonymous information of this kind may be statistically evaluated by us in order to optimize our Internet presence and the technology behind it.
For the provision of chargeable services, we ask for additional data, e. g. payment details, in order to be able to execute your order. We store this data in our systems until the legal retention periods have expired.
To protect the security of your data during transmission, we use state-of-the-art encryption methods (e. g. SSL) via HTTPS.
If you contact us regarding any questions via e-mail, chat or contact form, you give us your voluntary consent for the purpose of contacting us. A valid e-mail address is required for this purpose. This is used to assign the request and then reply to it. The specification of further data is optional. The information you provide will be stored for the purpose of processing your inquiry and for possible follow-up questions. After your request has been processed, your personal data will be automatically deleted.
This website uses Matomo (formerly Piwik), an open-source software for statistical analysis of visitor access. However, we have adjusted our settings so that no cookies will be stored.
This website uses Moosend, a tool of Moosend Ltd. for creating and sending newsletter emails. All information on the data processing can be found here.
In order to present our content correctly and graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.
Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible - but currently also unclear whether and, if so, for what purposes - that operators of corresponding libraries collect data.
On some of our websites, we embed Vimeo videos. The operator of the corresponding plugins is Vimeo LLC, 555 W 18th St, New York City, 10011, USA. When you visit a page with the Vimeo plugin, a connection to Vimeo servers is established. Vimeo will be informed of the pages you visit. If you are logged in to your Vimeo account, Vimeo can associate your surfing behavior with you personally. You can prevent this by logging out of your Vimeo account beforehand.
If you have deactivated the storage of cookies for the Google Ad program, you will not have to reckon with such cookies when watching Vimeo videos. However, Vimeo also stores non-personal usage information in other cookies. If you want to prevent this, you must block the saving of cookies in your browser.
Further information on data protection at Vimeo can be found in the provider's data protection declaration.
Last changes: November 16, 2020