Introducing a Helpdesk Solution
These days, customer requests pop up everywhere: email, chat, phone, social media, you name it. A helpdesk turns that flood into a clear, manageable flow, with tickets, context, and collaboration all in one place.
A simple inbox isn’t built for professional customer support. A helpdesk adds structure, visibility, and efficiency to every customer request.
A strong helpdesk is not defined by the number of features,
but by the right features done well.
Zammad means convenience: with the help of our flexible text modules, customer inquiries can be handled more efficiently. Simply define your own shortcuts!
More about Text modulesIt's so convenient if you can just look something up. That's why Zammad has an extensive knowledge base. It makes sure everyone is always in the picture - whether they’re an agent or a customer. Depending on your plan even in several languages!
More about Knowledge BaseDo you have to answer the same questions over and over again? Zammad allows you to create individual ticket templates. This way you never type more than necessary, save valuable time, and can be sure that every agent always finds the right words.
More about TemplatesBeen away for a while? No problem: the Zammad dashboard shows you what you have missed. Be it new messages, assigned tickets, or missed calls - you are right back in the game!
More about DashboardZammad encourages multitasking: your agents can open and edit multiple documents (tickets, users, organizations) at the same time without having to switch between browser windows.
More about Multiple TasksZammad is audit-proof. That's one reason why it is often used in banks. For example, the ticket history can be used to track who made which changes at what time.
More about Historization of ChangesForm groups to create separation within your teams and departments using a tree structure. By creating specific settings you can easily assign permissions, specify senders, and define signatures.
More about GroupsThe needle in a haystack? No problem with Zammad. Our full-text search does not only scan tickets but also their attachments. And all of this at breakneck speed: for example, searching 40GB of data takes less than 3 seconds.
More about Full-text SearchA modern helpdesk helps you build a knowledge base your team and customers can rely on. With each resolved ticket, your library of answers grows, reducing repeat work and speeding up support.
As your success grows, so does your support team. With a helpdesk system like Zammad, new employees can provide valuable support from day one. And when experienced agents move on to new tasks, their knowledge stays — documented, searchable, and ready for the next teammate.
Whether it's customer service, IT support, internal inquiries, or HR, Zammad helps teams process requests in a structured, efficient, and traceable manner.
Introducing new software can be overwhelming, especially alongside day-to-day business. With our Professional Services, we help you set up Zammad efficiently and with confidence.
Zammad brings together requests from email, chat, phone, social media, and other channels in one central system. This way, no inquiry gets lost—and your team keeps a clear overview at all times.
Yes. Zammad adapts to your team size—from small support teams to large organizations. You can start lean and add features and workflows exactly when you need them.
In many cases, within just a few hours. With the cloud version, you can get started right away. For custom setups or self-hosting, our Professional Services team supports you every step of the way.
Yes. Zammad meets the requirements of the GDPR and provides full transparency over data and access. With self-hosting, you retain complete control over your data.
It depends on your requirements. The cloud version is ideal for a fast, low-maintenance start. Self-hosted is the right choice if you need maximum control over your infrastructure and data.
Yes. Tickets, users, customer histories, and other relevant data can be migrated from common helpdesk systems. Zammad Professional Services support you throughout the process to ensure a smooth and reliable transition.
Natürlich. Sie können Zammad 30 Tage lang unverbindlich testen und sich in Ruhe ein Bild machen – ganz ohne Verpflichtungen.
