All the Latest
Updates and Releases

We're always busy creating new features, fixing security flaws, or improving existing functionalities as part of our releases. Read the latest news and updates below.

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2026

Security Release

Zammad 7.0.1 & 6.5.4

Our latest security updates address vulnerabilities in Zammad versions 7.0 and 6.5. For users who cannot yet upgrade to version 7.0, we have provided back-portable fixes for version 6.5.

Read on for full details: 8 April 2026
Security Release

Zammad 6.5.3

Zammad 6.5.3 is a security release that provides all back-portable fixes for users of version 6.5 who cannot yet update to version 7.0.

Read on for all the details: 11 March 2026
Major Release

Zammad 7.0

Long awaited, now finally here: With Zammad 7.0, the first AI features are making their way into your everyday support work. We have worked hard to develop a solution that requires no compromises: Benefit from intelligent support while retaining full control over your data and the language model used. 4 March 2026

2025

Security Release

Zammad 6.5.2

Zammad 6.5.2 addresses three vulnerabilities. For self-hosted environments, an immediate update is strongly advised.

Read on for all the details: 10 September 2025
Security Release

Zammad 6.5.1

Important security updates are included in this release. All self-hosted instances must be updated immediately.

Please read on for details: 13 August 2025
Minor Release

Zammad 6.5

Zammad 6.5 is out now — bringing new ways to connect, communicate and stay in control. This release introduces language detection, lets you connect to Microsoft 365 via GraphAPI and brings support for OpenID Connect. 2 April 2025
Security Release

Zammad 6.4.2

This release includes important security patches. Please read the release notes carefully and update your Zammad system as soon as possible. 2 April 2025

2024

Security Release

Zammad 6.4.1

This release note provides a very important security patch. All self-hosted instances must be updated immediately.

Please read on for details: 5 December 2024
Minor Release

Zammad 6.4

Your favourite support ticketing system just got even better. Zammad 6.4 comes with features you've been waiting for. With Checklists, new keyboard shortcuts, and the ability to subscribe or unsubscribe to multiple tickets in one go, you'll enjoy a more streamlined and productive workflow! 6 November 2024
Security Release

Zammad 6.3.1

This release note includes a very important security patch. All self-hosted instances should be updated immediately.

Please read on for details: 15 May 2024
Minor Release

Zammad 6.3

Zammad 6.3 is here – a minor release with major benefits! We're thrilled to reveal our mega feature: WhatsApp Business integration, set to boost your customer interaction and support. This update doesn't stop there; it also introduces customizable ticket states and enhanced translation management, ensuring an upgrade to your user experience. 17 April 2024

2023

Minor Release

Zammad 6.2

In the spirit of St. Nicholas Day, we are excited to unveil our present to you: Zammad 6.2! 🌟🎁 This minor release comes bearing several enhancements aimed at elevating the efficiency and security of our helpdesk platform. 6 December 2023
Minor Release

Zammad 6.1

Summer is coming to an end and everyone is returning from vacation. Meanwhile, we have been improving our features and creating new innovations. 🚀 That's why we can now introduce Zammad 6.1. With features such as the Two-Factor Authentication and Enhanced Time Accounting, we're making the autumn even better for you.✨ 13 September 2023
Major Release

Zammad 6.0

The wait is over - we are thrilled to introduce Zammad 6.0 with its great array of new features and enhancements. 🥳

Your ideas and feedback have been an immense inspiration to us. Thanks to you and our generous sponsors, we were able to implement many features. 🙏

Zammad 6.0 comes with several eagerly awaited features, including Mobile View, duplicate detection, and the most requested function by the community: MS Teams notifications. We are excited to share all the exciting details about these and other features with you. ⬇️ 6 June 2023
Security Release

Zammad 5.4.1

This release note includes a very important security patch. All self-hosted instances should be updated immediately.

Please read on for details: 12 April 2023
Minor Release

Zammad 5.4

It's time for Zammad 5.4 🥳
Here comes a new mode for conditions, an update for all Microsoft Exchange Online users, and more! 14 March 2023

2022

Security Release

Zammad 5.3.1

This release note includes a really important security patch. All self-hosted instances are advised to update immediately.

Please read on for details: 21 December 2022
Minor Release

Zammad 5.3

We have so much to tell you! 5.3 brings new features, bug fixes, and a cool new dark mode 🌑
Also: Important announcements for future Zammad versions! 22 November 2022
Security Release

Zammad 5.2.3

This release note includes minor bug fixes and the integration of Microsoft 365 email accounts and "admin consent". For all those who work without admin consent, it is not relevant.

Please read on for details: 30 September 2022
Security Release

Zammad 5.2.2

This release note includes the improvement of the asset handling mechanism as well as bug fixes in the permission model. 🔏
Please read on for details: 13 September 2022
Security Release

Zammad 5.2.1

This security patch includes an update to a previous fix as well as the resolution of three new issues that came along with the 5.2 release. 🛡️
Please read on for details: 5 July 2022
Minor Release

Zammad 5.2

Did someone say Release? Just on time for Summer Zammad 5.2 comes with cool new features 😎 21 June 2022
Security Release

Zammad 5.1.1

This release fixes some minor issues regarding the password and forgot-password feature. Self-hosted users are urged to perform an update to 5.1.1 to eliminate this bug. 🛡️
Please read below for details: 20 April 2022
Minor Release

Zammad 5.1

Ah, spring... the time for rebirth and new buds. 🌼 What better season to bring you a brand new version of Zammad? And alas, Zammad 5.1 is here, with exciting new features such as Knowledge Base Permissions, Multiselect, and an import wizard for Kayako. Enjoy! 14 March 2022

2021

Security Release

Zammad 5.0.3

This security release fixes unintended information disclosure during out-of-office replacements. Self-hosted users are urged to perform an update to 5.0.3 to eliminate this bug. 🛡️ 7 December 2021
Security Release

Zammad 5.0.2

Heads up to all self-hosted users! ⚡
A critical new issue has been discovered and an update is essential. Please read below for details: 28 October 2021
Security Release

Zammad 5.0.1

Just after delivering you our new major release, Zammad 5.0, we're adding a security release on top. 🚨 It fixes an issue that transpired in the last few days, ensuring that you can use the full scope of the new features without any bumps. 8 October 2021
Release

Zammad 5.0

We've been announcing it for a long time - now it's finally ready: Zammad 5.0 is here! 🥳
Yes, indeed: We're bringing you a new major release only a few months after 4.0. The focus is on one much-desired feature: the core workflows. But let's look at the details. 🔍 5 October 2021
Release

Zammad 4.1

After 4.0 comes... 4.1!
Yes, exactly: it's time for a new release! 🎉
This is a minor one, so the notes are short and sweet. Let's dive right in! 🎈 8 June 2021
Release

Zammad 4.0

Finally, the time has come: Zammad 4.0 is here! 🎉 This time it's a major release.

Look forward to a new Mentions feature, integrations with Grafana and Kibana for really powerful reporting, a more mobile-friendly display of the Zammad interface, and integrations for GitLab and GitHub. 🎈🎈🎈

We have received many requests and suggestions on what else Zammad should be able to do and offer. Some of them have been on hold for quite a long time until we could finally take care of the matter. Often, this was only possible thanks to generous sponsors. So we are all the more proud to present the results to you now. Here we go with the details! 25 March 2021

2020

Release

Zammad 3.6.0 & 3.5.1

We promised you NEWvember - with lots of great news. Of course, amazing new features should not be missing! So we reached deep into our treasure chest of ideas and pulled out: Webhooks and the Mailbox Archive! (Jingle, please!)

No, joking aside, the new features were chosen with care. And this is what's behind them: 16 November 2020
Release

Zammad 3.5.0 & 3.4.1

We are pleased to release Zammad 3.5. This is also a Security-Release.

We always receive plenty of valuable suggestions and ideas on how to further improve Zammad (truly appreciated!). So here we go again: Zammad 3.5 offers new features that have been requested by our users for a while now: an easier process for deleting a user and the possibility of acting as both a customer and an agent. Let's dive in deeper! 🎈🎈🎈 21 September 2020
Release

Zammad 3.4.0 & 3.3.1

We are pleased to release Zammad 3.4. This is also a Security-Release. 15 June 2020
Release

Zammad 3.3.0 & 3.2.1

We are pleased to release Zammad 3.3. This is primarily a Security-Release. 3 March 2020

2019

Release

Zammad 3.2.0 & 3.1.1

Today, we’re pleased to announce a brand new release of Zammad!

Besides the bugfix release Zammad 3.1.1 we also release the new Zammad 3.2.0 with the following major improvements. 3 December 2019
Release

Zammad 3.1.0 & 3.0.1

Today, we’re pleased to announce a brand new release of Zammad!

Besides the bugfix release Zammad 3.0.1 we also release the new Zammad 3.1.0 with the following major improvements. 11 July 2019
Release

Zammad 3.0

We are pleased to announce the next milestone in Zammad, the Zammad 3.0 release. 6 June 2019
Release

Zammad 2.9.0, 2.8.1 & 2.7.2

Today, we’re pleased to announce a brand new release of Zammad! 14 February 2019

2018

Release

Zammad 2.8.0 & 2.7.1

Today, we’re pleased to announce a brand new release of Zammad!

Zammad 2.7.1 includes a lot of minor bugfixes, while the new Zammad 2.8.0 comes with the following major improvements: 3 December 2018
Release

Zammad 2.7.0 & 2.6.1

Today, we’re pleased to announce a brand new release of Zammad! 25 October 2018
Release

Zammad 2.6.0 & 2.5.1

Today, we’re pleased to announce a brand new release of Zammad! 10 August 2018
Release

Zammad 2.5.0 & 2.4.1

We are pleased to release Zammad 2.5. 6 June 2018
Release

Zammad 2.4.0, 2.3.1 & 2.2.2

We are pleased to release Zammad 2.4. 29 March 2018
Release

Zammad 2.3.0, 2.2.1 & 2.1.2

We are pleased to announce the release of Zammad 2.3. 30 January 2018

2017

Release

Zammad 2.2.0 & 2.1.1

We are pleased to announce the release of Zammad 2.2. On this occasion we would like to draw your attention to new Zammad trainings at the Linuxhotel (in German and English - see public trainings). 6 December 2017
Release

Zammad 2.1.0 & 2.0.1

We are pleased to announce the release of Zammad 2.1. 27 October 2017
Release

Zammad 2.0.0 & 1.5.1

We're happy to announce the next milestone of Zammad, the Zammad 2.0 release. From today on we move back to our monthly release cycle.

Besides the bugfix release of Zammad 1.5.1 we're also releasing the new Zammad 2.0.0 with the following key improvements. 11 September 2017
Release

Zammad 1.5.0, 1.4.1, 1.3.2 & 1.2.3

We're happy to announce the seventh Zammad release as part of our monthly release cycle.

Besides the bugfix releases of Zammad 1.2.3, Zammad 1.3.2 and Zammad 1.4.1 we're also releasing the new Zammad 1.5.0 with the following improvements: 21 April 2017
Release

Zammad 1.4.0, 1.3.1, 1.2.2 & 1.1.4

We're excited to announce the next release of Zammad. Besides the bugfix related releases Zammad 1.1.4, Zammad 1.2.2 & Zammad 1.3.1 today we're also releasing Zammad 1.4.0 with some improvements. 26 March 2017
Release

Zammad 1.3.0, 1.2.1, 1.1.3 & 1.0.4

We're excited to announce the next release of Zammad.

This is also a security release for all previous versions and we strongly encourage you to update your installations immediately (see security advisory).

Besides the bugfix related releases Zammad 1.0.4, Zammad 1.1.3 and Zammad 1.2.1 today we're also releasing Zammad 1.3.0 with the following new features: 15 February 2017
Release

Zammad 1.2.0, 1.1.2 & 1.0.3

We are happy to present to you the fourth release of our 4-weekly release cycle. Furthermore, we would like to thank OSB Alliance – Open Source Business Alliance e.V. for our first award, the Open Source Business Award (although Zammad was released just three months ago).

In addition to the bugfix releases Zammad 1.0.3 & Zammad 1.1.2 we are releasing Zammad 1.2.0 today with following new functionalities for download: 16 January 2017

2016

Release

Zammad 1.1.1 & 1.0.2

We are happy to present to you the second release of our 4-weekly release cycle.

The bugfix release Zammad 1.1.1 and Zammad 1.0.2 is ready for download: 14 December 2016
Release

Zammad 1.1.0 & 1.0.1

We are happy to present to you the first release of our 4-weekly release cycle.

In addition to the bugfix release Zammad 1.0.1 we are releasing Zammad 1.1.0 with following new functions for download: 14 November 2016
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