EVENT RECAP

10 Years of Zammad. Celebrating Together. Shaping the Future Together.

October 19th, 2026 · KAOS, Berlin · 115 Participants

A day filled with personal connections, fresh perspectives, new ideas, and shared memories. Thank you to everyone who helped make this anniversary such a special day!

There is no greater reward than seeing an idea grow into a vibrant community that truly makes a difference.

Zammad CEO
Martin Edenhofer
Founder & CEO of Zammad

WHAT A DAY! ❤️

Finally Together. No Mute Button Needed.

For a team that connects with its community mostly online, it was something truly special to finally meet so many familiar names in person – and get to know plenty of new faces along the way.

More Than Your Typical IT Event

On stage, we explored Zammad’s past, present, and future – and, above all, what open technologies can achieve in the real world.

  1. Fresh Perspectives

    How can open source and open processes improve public services? Kathleen Gerlach from ITV.SH shared real-world experiences and highlighted the opportunities Zammad creates for public administration. The discussion went beyond what has already been achieved, exploring new possibilities, practical challenges, and what more we can accomplish together.

  2. Beyond Theory

    How do you stay on top of things as processes become increasingly complex? Helmut Joost from CUBE Bikes gave us a glimpse into his day-to-day work and showed how Zammad helps coordinate a wide range of requirements and streamline workflows. His insights highlighted the importance of flexible solutions for managing complexity, keeping everything on track, and bringing order to chaos.

  3. Ask Us Anything!

    How is Zammad actually built, and what goes on behind the scenes? In our open Ask Anything About sessions, guests had the chance to put their questions directly to the people who develop, operate, and shape Zammad. There was plenty of curiosity, lively discussion, and some challenging questions, too. A few even made our colleagues break a sweat! 😉 That's exactly what open exchange is all about!

SHAPING THE FUTURE TOGETHER

What's Next? Let's Shape the Future Together!

Looking back on ten years of Zammad is wonderful. But just as exciting is the question of what comes next. And rather than simply talking about the future, we wanted to hear the ideas, perspectives, and wishes of our community.

FEATURE SNEAK PEEK

A Glimpse of Tomorrow’s Zammad

Our guests got an exclusive first look at Zammad’s upcoming user interface and had the chance to talk directly with our team in one-on-one sessions. What made these conversations especially valuable? The honest feedback, fresh perspectives, and plenty of new ideas that we’ll take into the next stages of development.

COMMUNITY FEATURE VOTING

Spoilt for Choice – But One Clear Winner!

Which feature should absolutely make it into the next Zammad release? At our Feature Voting, guests had 14 ideas to choose from – and one clear favorite emerged: Ticket Previews in Overviews! A community wish is now on its way to becoming a real Zammad feature.

Preliminary mockup of the planned feature

FUTURE WALL

A Wall Full of Ideas for the Future

Throughout the day, our Future Wall filled up with wishes, suggestions, and ideas for the years ahead. From small improvements to big visions, there was no shortage of inspiration. And we’re taking plenty of it back with us to help shape Zammad’s future development!

The Best Moments Weren’t on the Agenda

As exciting as the sessions and insights were, it was the personal connections that made the day just as special.

New connections were made during speed networking, conversations continued over shared meals, and our guestbook filled up with personal messages – in true Zammad style, as handwritten tickets. Going analog for a change! 😉

"Zammad" Means “Together.” And That’s Exactly What This Day Was All About.

A huge thank you to everyone who joined us in celebrating and making this special day happen. We're taking home wonderful memories, valuable feedback, and plenty of ideas for the future.

Here’s to the next ten years – together! 🥂