10 Reasons Teams Choose Zammad

Combine powerful ticketing, full data control, and an intuitive agent workspace in one helpdesk solution your team actually enjoys using.

All channels in one place

Who never loses sight of things? Correct: you! Because with Zammad everything is on one surface. Email, telephone, chat, and social media—you are always ahead of the game!

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Power tools that keep you ahead

Do not adjust to your tool ... adapt the tool to you! With Zammad you can configure your own overviews, templates, text blocks, filters, triggers and fields..

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Easy migration of your existing data

Setting up Zammad and migrating your existing data is a breeze. You are not sure? Never mind, we are. And we’ll be there every step of the way.

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Absolute data security

Zammad is made and hosted in Germany and we are proud of that! Your data is stored on secure servers in German data centers, automatically encrypted, and fully protected.

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As flexible as you are

We have the right plan for every company size. And since you are (hopefully) always growing, you can easily change plans at any time. Because we don't want to stand in your way!

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Find what you're looking for quickly

Zammad is the only helpdesk software on the market that offers a comprehensive full-text search—and scans attachments too! All this at lightning speed: 40 GB of data is checked in under 3 seconds.

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Our customers are proud advocates

We can claim a lot of things. But why not let our customers do the talking? They have had a great experience with Zammad and are happy to share their user story.

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Simply simple

At Zammad, usability comes first. The thoughtfully designed, intuitive interface reduces onboarding time and increases efficiency in day-to-day support work.

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Multitasking for everyone

What matters in support: staying on top of everything. That's why Zammad has a smart taskbar that makes it easy to edit multiple profiles, files, or tickets at the same time.

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Born from experience

We know what we are doing. Founder Martin Edenhofer and his team have already developed a successful helpdesk tool before. Zammad is the modern continuation—and you benefit from our experience.

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Together we turn your customers into fans.
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