Migration Workshop

Switching to Zammad is easier than you think.

Objective of the workshop

In most cases, migration from another helpdesk system to Zammad is straightforward. We provide a migration tool for systems like Zendesk, Freshdesk, Kayako-SaaS, OTRS (up to version 6), as well as for OTRS forks like Znuny or KIX. Migration is facilitated through an add-on module for your current helpdesk system, which systematically transfers and structures all data to Zammad via REST API.

Data transfer is complimentary for paying Zammad customers (SaaS hosting or self-hosting with a support contract) during business and service hours. The duration of data transfer can vary based on the system and data volume, leading to potential extra charges.

Because every source system has its own specifics, preparatory and follow-up steps are necessary. These are typically covered in a migration workshop. The recommended approach is a two-phase migration: first a test migration, followed by the productive migration. A standard migration workshop consists of 2–4 stages.

Typical stages include:

  1. Preliminary consultation and definition of preparatory work
  2. Test migration based on agreed prerequisites
  3. Review and approval of the test migration, followed by productive migration
  4. Follow-up steps after the migration is complete

For OTRS 7 or OTRS 8, a dedicated migration solution is available: (link: text: Zammad as Alternative to OTRS 7.

What you can expect to gain

  1. Duration

    1-4 Day or according on effort

  2. Location

    On-site/Remote

  3. Price

    From 1,598 € net*

*Prices for a remote workshop start at 1,598 EUR net (excl. VAT) for a full 8-hour day. If you prefer an on-site workshop, we offer the same 8-hour format plus travel expenses.

Please note: due to high demand, our consultants are often booked several weeks in advance. We therefore recommend securing your preferred workshop date as early as possible.

Registration

Book your individual workshop directly.

Still questions about the Zammad's Migration Workshop?

Who is the Migration Workshop for?

For organizations transitioning from an existing helpdesk system to Zammad and requiring structured guidance through the migration process.

Which systems can be migrated to Zammad?

Migrations are available for Zendesk, Freshdesk, Kayako-SaaS, OTRS (up to version 6), Znuny, KIX, and other OTRS forks. Support for other helpdesk systems is also available through additional migration options.

How long in advance does a workshop have to be booked?

Due to high demand, our consultants are fully booked several weeks in advance. Therefore, we recommend securing your desired workshop date early.

Is a test migration mandatory?

A test migration is strongly recommended to validate the data structure, check completeness, and identify required adjustments before the productive migration.

What preparatory work is typically required?

Preparatory tasks depend on the source system and may include cleaning up data, ensuring correct permissions, or performing system-side adjustments defined during consultation.