Your Helpdesk Solution With Strong Features

All Features
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Historization of Changes

Zammad is audit-proof. That's one reason why it is often used in banks. For example, the ticket history can be used to track who made which changes at what time. More on the historization of changes

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Knowledge Base

It's so convenient if you can just look something up. That's why Zammad has an extensive knowledge base. It makes sure everyone is always in the picture - whether they’re an agent or a customer. Depending on your plan even in several languages! More on the knowledge base



Link programs quickly, easily, and straightforwardly through a REST API and get real-time information on all your channels and operations. More on the REST API

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Individual fields

Zammad allows you to create individual fields - such as specific dates or query classifications. And best of all, it works not only for tickets but also for users and organizations. More on the individual fields

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Immediate Changes

Changes to objects (e.g. changing a status or adding a note) are immediately displayed in Zammad. The advantage? It prevents duplicate work and colleagues are always well informed. More on immediate changes

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Individual Lists & Overviews

Create individual overviews - specifically for your different teams. Numbers, names, columns, properties, and permissions can be defined by the administrator. More on lists and overviews

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Smart Chat

Be quick now: via our smart chat, your support team can solve customer queries 7x faster than via conventional email. More on the chat

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The Zammad web app supports over 40 languages. Simply select your preferred interface language and avoid misunderstandings. More on our languages

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Individual people require individual styles. Design your signatures freely and add your company logo to the platform. Self-hosted versions also offer the possibility to completely personalize Zammad via custom CSS. More on branding options

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Multiple Tasks

Zammad encourages multitasking: your agents can open and edit multiple documents (tickets, users, organizations) at the same time without having to switch between browser windows. More on multiple tasks

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Closing without saving will have no effect with Zammad. Your latest work is automatically saved and can also be edited from other devices. More on autosave

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Text modules

Zammad means convenience: with the help of our flexible text modules, customer inquiries can be handled more efficiently. Simply define your own shortcuts! More on text modules

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Permanent Marking

Finding important sections easily? Zammad supports the permanent marking of relevant passages so that you can find them at a glance at any time. Bye-bye, sticky notes! More on permanent marking

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Full-text Search

The needle in a haystack? No problem with Zammad. Our full-text search does not only scan tickets but also their attachments. And all of this at breakneck speed: for example, searching 40GB of data takes less than 3 seconds. More on the full-text search

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Customer information page

Who was that again? At Zammad, all of your customers have their own information page with all contact details and important information. This way you won't forget anything! More on the customer page

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Been away for a while? No problem: the Zammad dashboard shows you what you have missed. Be it new messages, assigned tickets, or missed calls - you are right back in the game! More on the dashboard

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Do you have to answer the same questions over and over again? Zammad allows you to create individual ticket templates. This way you never type more than necessary, save valuable time, and can be sure that every agent always finds the right words. More on templates

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LDAP integration

Zammad offers you centralized user/rights management options using our secure LDAP integration. See at any time who belongs to your helpdesk and automatically assign roles and permissions. More on the LDAP integration

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With Zammad you are on the safe side: we support various password policies and device logging to ensure that you can work securely and reliably at all times. More on security

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Zammad offers easy Single Sign-On with just one click thanks to the integration of architectures such as SAML or Shibboleth. Don't spend a lot of time searching for passwords, just start right away! More on SSO

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With Zammad you’re on the safe side: thanks to the S/MIME integration, your emails are encrypted and signed. This ensures secure and authenticated communication at all times. More on S/MIME

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Customer Interface

After customers have created tickets, they can track the status via the customer interface. This way, everyone is always in the picture and can provide further information. More on the customer interface

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Zammad shows you who is important. Use the VIP feature to select important customers/organizations so they will be highlighted. You can also use this feature for triggers/notifications. More on the VIP status

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External Authentication

With Zammad it is possible to sign in through third parties such as Twitter, Facebook, LinkedIn, or Google via OAuth. This way you are securely connected to Zammad with just one click. More on external authentication

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Zammad Migrator

Migration without sacrifice? It's simple: When you change to Zammad, you can easily take your existing data with you. Use the Zammad Migrator and switch from OTRS, Freshdesk, or Zendesk to Zammad quickly and securely. More on the migrator

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Time Accounting

Zammad enables agents to record the exact processing time per ticket. This makes planning and billing easier. More on time recording

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Create your own tags to easily categorize your tickets. This makes it easier than ever to find tickets again and guarantees that you always have an overview. More on tags

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Bundle or split tickets

With Zammad you can bundle related tickets or split one ticket into several. This way you always have a structured overview of all open to-dos. More on ticket bundling / splitting

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Parent / Child Relationship

One of your tasks results in further work steps? No problem: link main tasks with further tickets within seconds by defining a parent-child relationship. More on parent / child tickets

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Organization Information Page

There was something important ... On the individual page for each organization, you will find all relevant information at a glance. So relax - nothing gets mixed up anymore! More on the organization page

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Assigning User to Organization

Create a sharing organization and grant its members certain access rights. Changes can be made quickly and tickets can be assigned more easily. More on assigning users

Sipgate Integration

Contact your users by phone and solve problems efficiently: the Sipgate integration provides caller information directly in Zammad, creates a call log, and secures important information. More on Sipgate

Placetel Integration

Personal chats are often the most successful ones. Zammad has a Placetel integration that allows you to make calls to customers, provides a call overview, and records all calls in the customer profile. More on Placetel

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CTI Integration

Zammad's advanced CTI integration allows you to make top quality calls directly from your helpdesk. This way you can offer your customers optimal support and have everything in one place. More on CTI

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CSV Import of Users and Organizations

Getting started is hard? Not with Zammad: import your existing databases, user lists, etc. as CSV files with just one click. This way you immediately have access to everything you need! More on the CSV import

Checkmk Integration

Keep an eye on performance: the Checkmk integration provides an overview of your server utilization, load times, etc. and ensures that issues are detected in time. More on Checkmk

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Monit Integration

Always know how things are going – thanks to the Monit Integration. View current data on your system status directly in Zammad and let Monit automatically make adjustments and corrections. More on Monit

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Nagios Integration

Zammad offers you a direct integration with Nagios, allowing you to monitor your system, networks, and infrastructure. This helps you to recognize developments immediately and react straight away. More on Nagios

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i-doit Integration

Easy IT documentation directly in Zammad: the integration of i-doit makes it possible. Keep an eye on your data, processes, and systems so that you can always make adjustments and improvements. More on i-doit

icinga Integration

Is everything going well? The icinga integration shows you all important data, statistics, and performance details directly in Zammad. Alerts warn you about problems so that you can react in time. More on icinga

Clearbit Integration

Want to be close to your customers? The Clearbit integration keeps you up to date. How often did this customer visit your site? Who has changed jobs? Stay on the ball and adjust your service! More on Clearbit

Exchange Integration

Our Exchange synchronization allows you to import Exchange address book contacts straight into Zammad. This way every contact is always at hand - and absences can be easily managed. More on Exchange

Telegram Integration

Allow your users to contact you easily via Telegram. Thanks to the integration, you can receive and process messages directly in Zammad and have everything in one place. More on Telegram

Facebook Integration

See immediately when someone comments on your Facebook posts. The corresponding integration allows you to reply quickly and directly in Zammad, so you can maintain a short response time. More on Facebook

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Editing conflict warning

It’s so annoying if you have just edited something and a colleague overwrites it at the same time. With Zammad this doesn't happen anymore - our conflict warning directly indicates when multiple agents are editing the same ticket. More on editing conflicts

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Out of office / replacement

You're not there? But the ticket is waiting! No problem - just appoint a replacement who will receive your tasks automatically. If they are also not there, their substitute will receive it, and so on. That way you won't leave any customers hanging. More on out-of-office features

iCal Integration

All appointments at a glance: the iCal integration allows you to link Zammad to the most popular calendar tools. This way overdue tickets and pending reminders are automatically added to your calendar. More on iCal

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Form groups to create separation within your teams and departments using a tree structure. By creating specific settings you can easily assign permissions, specify senders, and define signatures. More on groups

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Bring more clarity to your messages with the Zammad Editor. Whether it’s boldface, italic text, or bullet points - simple keyboard shortcuts ensure easy layout. More on the editor

Twitter Integration

Are people talking about you? Don’t miss out. Answer immediately with a status update or a direct message directly from Zammad. More on Twitter

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Use the bidirectional customer communication via SMS and receive (unidirectional) trigger notifications. So you won't miss anything anymore! More on SMS

SLA / Escalations

Would you like to guarantee certain customers a specific reaction or solution time? Zammad helps you to meet and evaluate it. This can be configured very quickly and easily in the admin interface. More on SLAs

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Webhooks facilitate the exchange between Zammad and third-party systems. They can easily send ticket and article information to any URL, allowing you to effortlessly share data with another system. More on webhooks

Grafana Integration

All statistics about your company at a glance: link your Grafana account with Zammad's Elasticsearch and always see exactly what’s going on. More on Grafana

Kibana Integration

Want to analyze data in detail and map trends easily? Connect your Zammad with Kibana and create helpful reports and overviews of your Zammad usage. More on Kibana

GitHub Integration

You can easily integrate Zammad with GitHub. This way, new issues are linked to Zammad tickets, which allows you to edit them directly from your helpdesk. More on GitHub

GitLab Integration

Easily link your GitLab issues to your Zammad tickets and manage everything in one place. This way you can edit the issue status and information directly in Zammad. More on GitLab

Mentions / Watch

The Mentions feature allows you to tag colleagues in tickets so they can follow them. This way, your team stays on top of everything that's relevant! More on mentions

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Responsive Design

Use Zammad on your mobile devices and enjoy a pleasant, user-friendly interface even on smaller screens. Access your helpdesk on the go and be even more productive. More on the responsive design

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Archive Import

Switching from another system to Zammad is a breeze. Our Archive Import system makes it super quick and easy to transfer your existing data to your new Zammad helpdesk. This way you can access all information and correspondences you have collected previously at the touch of a button. More on the archive import

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Core Workflows

Different teams need different data. Our Core Workflows with Dynamic Object Screens allow you to define exactly which ticket fields different groups should see, making Zammad less cluttered - and even more perfect for individual use cases. More on core workflows

Microsoft 365

The integration with Microsoft 365 allows you to watch and categorize your incoming emails and define settings right from your Zammad helpdesk. More on Microsoft 365

Duplicate Detection

Are you tired of wasting valuable time searching for duplicate tickets? Let Zammad handle it for you! With the Duplicate Detection feature, Zammad performs an automatic check during the ticket creation process to identify duplicate tickets within your helpdesk. Once duplicates are detected, you will be promptly notified. More on the Duplicate Detection

Mobile View

Looking to access Zammad while on the go? Look no further! With Mobile View, you can effortlessly manage your tickets, respond to inquiries, and stay updated, no matter your location. More on the Mobile View

Slack Integration

Are you engrossed in a Slack chat? No problem: just link it to Zammad! This way you can automatically receive a message in Slack when there is a new ticket. More on Slack

Microsoft Teams Integration

Are you engrossed in a Microsoft Teams chat? No problem: just link it to Zammad! This way you can automatically receive a message in Slack when there is a new ticket. More on the Microsoft Teams Integration


With Zammad you’re on the safe side: thanks to the PGP integration, your emails are encrypted and signed. This ensures secure and authenticated communication at all times. More on PGP

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Two-Factor Authentication

Access denied: With two-factor authentication (2FA), an extra layer of security is introduced alongside the traditional password to secure access to Zammad. This way, your accounts remain protected in the event of a compromised password. More on 2FA

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Skyvia Connector

Effortlessly automate the transfer of your data across cloud apps: Skyvia allows you to seamlessly connect Zammad with a range of data sources to solve various data-related tasks. More on Skyvia

WhatsApp Business Integration

Interact with your customers where they are and deliver seamless support. The WhatsApp Business integration allows you to reply quickly and directly in Zammad, so you can maintain a short response time. More on WhatsApp Business



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