WhatsApp Business Integration

The Zammad WhatsApp Business integration streamlines your customer service by automatically generating a ticket for every text message received on your WhatsApp Business Account. This integration allows you to handle all your customer interactions directly through your helpdesk interface, simplifying management and boosting efficiency. Enhance your omnichannel communication capabilities with this powerful integration!

With over 2.7 billion active users, WhatsApp is an integral part of personal and, increasingly, business communication. Zammad's new integration seamlessly turns WhatsApp message into a support ticket, allowing you to manage and respond directly from the Zammad user interface, streamlining your customer interactions.

If you're familiar with this topic, feel free to proceed directly to the setup guide. If not, we highly recommend reviewing the prerequisites and limitations of this channel carefully. Please follow our tutorial to prepare your setup thoroughly.

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