Alternative to OTRS Community Edition:
Who is Zammad For?
Zammad is a modern helpdesk software and ticketing system In recent years it has become a popular alternative to solutions like OTRS.
In December 2020, OTRS announced that there will be no more security updates for version OTRS 6 (free community edition). As a result, many OTRS users are looking around for other options. In their search for an alternative open-source solution, many end up with Zammad - and are thrilled. But where did Zammad actually come from?
In 2016, the former founder of OTRS, Martin Edenhofer, started a new project. Zammad was to become the ticket system of the future: leaner, more modern, and more user-friendly. In close cooperation with an experienced team of developers and the award-winning design agency Zeughaus, this was achieved. And best of all: the Zammad code is free!
Like OTRS at first, Zammad also follows the Open Source idea - and it will stay that way forever. The software is freely available and can be viewed openly. Anyone can download the source code and use it for their own purposes free of charge. Costs only incur if you sign a support contract or decide on a hosted version. We have various price packages for these scenarios.
Zammad is an alternative to the OTRS ticketing system primarily because it covers the same use cases: it is perfect for Customer Service and IT Support. At Zammad, all communication channels are combined. This way, all requests and messages become tickets that can be easily categorized, prioritized, and assigned.