Who is Zammad for?
Zammad is an alternative to the OTRS ticketing system primarily because it covers the same use cases: it is perfect for Customer Service and IT Support. At Zammad, all communication channels are combined. This way, all requests and messages become tickets that can be easily categorized, prioritized, and assigned.
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Zammad means convenience: with the help of our flexible text modules, customer inquiries can be handled more efficiently. Simply define your own shortcuts!
More about Text modules -
Do you have to answer the same questions over and over again? Zammad allows you to create individual ticket templates. This way you never type more than necessary, save valuable time, and can be sure that every agent always finds the right words.
More about Templates -
Zammad is audit-proof. That's one reason why it is often used in banks. For example, the ticket history can be used to track who made which changes at what time.
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Would you like to guarantee certain customers a specific reaction or solution time? Zammad helps you to meet and evaluate it. This can be configured very quickly and easily in the admin interface.
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It's so convenient if you can just look something up. That's why Zammad has an extensive knowledge base. It makes sure everyone is always in the picture - whether they’re an agent or a customer. Depending on your plan even in several languages!
More about Knowledge Base -
Be quick now: via our smart chat, your support team can solve customer queries 7x faster than via conventional email.
More about Smart Chat
