What's Behind the Zammad Company?
How was Zammad started?
Many years ago, in a software world before our time, Zammad founder Martin Edenhofer created a successful helpdesk software: OTRS. At some point, Martin realized: ticketing systems will become more and more important in modern times - but none of the existing solutions offered all the features and integrations needed in everyday support.
In 2014, Martin joined forces with the core team from the OTRS environment and founded a new open-source solution with modern technology, which they named Zammad.
Founded, based, and run in Germany, the result is contemporary, clever, and comprehensive. It has already convinced thousands of users - and new ones join them every day.
As the user base grows, the Zammad team has remained small and familiar and is still held together by the Zammadians who laid the foundation and whose passion remains unclouded to this day. We are scattered all over the world, yet work together more closely than most on-site teams.
What we have achieved so far makes us proud. What will come next? Let’s see. But one thing is certain: Zammad is already a success story.
