How does the test work and what happens afterwards?
Every trial version of Zammad runs on the Professional Plan. After the 30 days of testing, you can independently select your desired plan, the number of agents, and the payment method (monthly or annually) in the admin interface (under System → Subscription) and enter payment details. Click on Update and you can start using Zammad productively ... In the Billing section, you will find an invoice overview, and you can also change details such as the billing address - or cancel your instance altogether.
Is there a minimum contract period?
Yes, this depends on the payment method. If you pay monthly, you automatically enter a subscription period of one month. You can cancel anytime – then the subscription ends after the current month. If you don’t cancel, the subscription will automatically renew for another month.
With annual billing, the subscription runs for an entire year. You can cancel it no later than two months before the contract period ends – otherwise, it will automatically be renewed for another year.
If you have a self-hosted contract, the cancellation period is at least 90 calendar days before the end of the respective contract year.
Can I mix different plans?
No, unfortunately that is not possible.
What if I want to change the plan?
No problem! One possibility is to change after the end of the contract period. If you want to change before then, only an upgrade is possible for billing reasons. When the new service period begins, the remaining time of the previous period is automatically credited to the new invoice.
How does billing work?
You can pay your Zammad subscription via SEPA direct debit or credit card. When you take out a subscription for your instance, you need to enter a payment method and all the necessary information, after which the billing will work automatically.
We always send a "pre-notification of payment", which is debited from the customer's account via SEPA shortly afterwards. The payment and the following invoicing will take place about 10 days later. The invoice will be sent as a PDF by email as soon as the billing has been completed and we have received the money. If the delivery of the invoice should be made directly to a separate email address, this can be stored in the admin interface under Subscription → Billing → Invoice email address. You can store several email addresses by separating them with a comma.