Something for Everyone


In the hosted version, Zammad will run on our servers. This way, your worries about updates, backups, or performance will vanish into thin air.

Detailed price comparison


per agent / month

What you get for it:

  • 5 agents
  • Email support (8x5)
  • Email, web form, SMS
  • Text modules, macros, multilingualism, ticket history, trigger and schedulers, business hours, branding
  • Computer center in Germany, SSL encryption, device management
  • 10 MB attachments + 10 GB disk space


per agent / month

All functions of Hosted plus:

  • 35 agents
  • Telegram, Chat
  • Service Level Agreements (SLAs)
  • Individual roles, individual fields
  • Knowledge Base (monolingual)
  • 35 MB attachments
  • 25 GB storage space
  • ISO27001-certified
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per agent / month

All functions of Hosted plus:

  • Unlimited agents
  • Phone support (8x5)
  • Email support (24x7)
  • Twitter, Facebook
  • Knowledge Base (multilingual)
  • Reporting
  • 50 MB attachments
  • 50 GB storage space

All prices exclude the legal value-added tax. Do you still have questions? Write to us!

Which plan fits me?

In the self-hosted version, Zammad runs on your servers while we offer many consulting and development services. You are responsible for updates, backups, and availability.

Detailed price comparison


Annual billing

What you get for it:

  • Bug escalations
  • Patch level, minor release, and security patch updates
  • Service: Mon-Fri (9.00 - 17.00)
  • 15 service requests
  • 6 hours max. response time
  • Security advisors
  • Email support
Contact sales


Annual billing

All functions of Selfhosted plus:

  • Initial assessment
  • 5% discount on additional services
  • Service: Mon-Fri (8.00 - 18.00)
  • +30 service requests
  • 4 hours max. response time
  • Add-ons
  • Phone support
Contact sales


Annual billing

All functions of Selfhosted plus:

  • 10% discount on additional services
  • Service: Mon-Fri (8.00 - 20.00)
  • 95 service requests
  • 2 hours max. response time
Contact sales

All prices exclude the legal value-added tax. Do you still have questions? Write to us!

Which plan fits me?


How does the test work and what happens afterwards?

Every trial version of Zammad runs on the Professional Plan. After the 30 days of testing, you can independently select your desired plan, the number of agents, and the payment method (monthly or annually) in the admin interface (under SystemSubscription) and enter payment details. Click on Update and you can start using Zammad productively ... In the Billing section, you will find an invoice overview, and you can also change details such as the billing address - or cancel your instance altogether.

Is there a minimum contract period?

Yes, this depends on the payment method. If you pay monthly, you automatically enter a subscription period of one month. You can cancel anytime – then the subscription ends after the current month. If you don’t cancel, the subscription will automatically renew for another month.

With annual billing, the subscription runs for an entire year. You can cancel it no later than two months before the contract period ends – otherwise, it will automatically be renewed for another year.

If you have a self-hosted contract, the cancellation period is at least 90 calendar days before the end of the respective contract year.

Can I mix different plans?

No, unfortunately that is not possible.

What if I want to change the plan?

No problem! One possibility is to change after the end of the contract period. If you want to change before then, only an upgrade is possible for billing reasons. When the new service period begins, the remaining time of the previous period is automatically credited to the new invoice.

How does billing work?

You can pay your Zammad subscription via SEPA direct debit or credit card. When you take out a subscription for your instance, you need to enter a payment method and all the necessary information, after which the billing will work automatically.

We always send a "pre-notification of payment", which is debited from the customer's account via SEPA shortly afterwards. The payment and the following invoicing will take place about 10 days later. The invoice will be sent as a PDF by email as soon as the billing has been completed and we have received the money. If the delivery of the invoice should be made directly to a separate email address, this can be stored in the admin interface under SubscriptionBillingInvoice email address. You can store several email addresses by separating them with a comma.