Plans in comparison

Hosted
Self-hosted

Starter

Professional

Plus

Agent limit 5 35 Unlimited
Monthly pricing
billed annually
5 €
per agent
15 €
per agent
24 €
per agent
Monthly pricing
billed monthly
7 €
per agent
17 €
per agent
26 €
per agent

Support

Phone support 8×5 (CET)
Email support 8×5 (CET) 8×5 (CET) 24x7 (CET)

Channels

Email
unlimited addresses
Yes Yes Yes
Web Form Yes Yes Yes
SMS Yes Yes Yes
Chat Yes Yes
Telegram Yes Yes
Twitter Yes
Facebook Yes

Features

Text modules Yes Yes Yes
Macros Yes Yes Yes
Several languages (9) Yes Yes Yes
Ticket history Yes Yes Yes
Trigger & Schedulers Yes Yes Yes
Service Level Agreements (SLAs) Yes Yes
Business hours Yes Yes Yes
Branding Yes Yes Yes
Individual roles Yes Yes
Individual fields
For tickets, user and organization
Yes Yes
Knowledge Base Single language Multilingual
Reporting Yes
Attachment limits 10 MB 35 MB 50 MB
Storage total 10 GB 25 GB 50 GB

Security

SSL encryption Yes Yes Yes
Device management Yes Yes Yes
ISO27001 certified Yes Yes

Business

Enterprise

Corporation

Initial assessment Yes Yes
Bug escalations Yes Yes Yes
Patch level updates
Operated by us
Yes
Minor release updates
Operated by us
Yes
Security patch updates
Operated by us
Yes
Discount on other services 5% 10%
Service level window (SLW) Mon-Fri (9am - 5pm) Mon-Fri (8am - 6pm) Mon-Fri (8am - 8pm)
Service requests 15 45 95
Max. response times 6h 4h 2h
Addons Yes Yes
Security advisories Yes Yes Yes
Phone support Yes Yes
Email support Yes Yes Yes
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