Starter | Professional | Plus | |
|---|---|---|---|
| Agent limit | 5 | 35 | Unlimited |
| Monthly pricing billed annually
| 5 € per agent | 15 € per agent | 24 € per agent |
| Monthly pricing billed monthly
| 7 € per agent | 17 € per agent | 26 € per agent |
Support | |||
| Phone support | — | — | 8×5 (CET) |
| Email support | 8×5 (CET) | 8×5 (CET) | 24x7 (CET) |
Channels | |||
| Email unlimited addresses
| Yes | Yes | Yes |
| Web Form | Yes | Yes | Yes |
| SMS | Yes | Yes | Yes |
| Chat | — | Yes | Yes |
| Telegram | — | Yes | Yes |
| Twitter/X | — | — | Yes |
| Facebook Pages
| — | — | Yes |
| — | — | Yes | |
Features | |||
| Text modules | Yes | Yes | Yes |
| Macros | Yes | Yes | Yes |
| UI in other languages (12) | Yes | Yes | Yes |
| Ticket history | Yes | Yes | Yes |
| Trigger & Schedulers | Yes | Yes | Yes |
| Mentions / Watch | Yes | Yes | Yes |
| Service Level Agreements (SLAs) | — | Yes | Yes |
| Business hours | Yes | Yes | Yes |
| Branding | Yes | Yes | Yes |
| Integration with GitLab and GitHub | — | — | Yes |
| Individual roles | — | Yes | Yes |
| Individual fields For tickets, user and organization
| — | Yes | Yes |
| Knowledge Base | — | Single language | Multilingual |
| Zammad Reporting plus detailed reporting through Elasticsearch via Grafana
| — | — | Yes |
| Core Workflows | — | — | Yes |
| Attachment limits | 10 MB | 35 MB | 50 MB |
| Storage total | 10 GB | 25 GB | 50 GB |
Security | |||
| SSL encryption | Yes | Yes | Yes |
| Device management | Yes | Yes | Yes |
| ISO27001 certified | — | Yes | Yes |
| 2 factor authentication | Yes | Yes | Yes |