100% Open Source • GPL v3 license

Open source. No strings attached.

We believe that if you build something great, you should share it. That’s why Zammad is a fully transparent open-source helpdesk system — with the full feature set, not a watered-down edition.

390+
Contributors
18K+
Commits
3M+
Downloads

Proudly Open Source

Full transparency. Complete control. Our entire codebase is open for everyone to inspect, extend, and self-host.

Free code for everyone

Every new line of code goes straight into our public repository. We’ve learned a lot by studying other developers’ code — discovering valuable ideas, tips, and clever solutions along the way. That’s why, with our open-source ticketing system, we give just as much back — hoping it helps others build great things, too.

Community Driven

For us, true innovation comes from interacting with thousands of users worldwide. Their ideas, feedback, and unique use cases are continuously incorporated into the further development of Zammad. This dialogue makes our helpdesk a little better with every release.

True sovereignty

We believe that your data and processes should belong to you alone. With Zammad, there is no vendor lock-in and no dead ends. Since the entire code is open source, you retain full control and the freedom to run your system exactly where you want it—today, tomorrow, and ten years from now.

Where Zammad lives

We put our cards on the table and make our work open and accessible to everyone.

Zammad on GitHub

A look into the engine room: browse the source code, review it, fork it, or help shape Zammad together with the community.

View the code repository

Zammad Helpdesk

Your starting point: download Zammad, explore the documentation, and connect with the community in the forum.

Download Zammad

Read the Flownative story

This is how I imagine Open Source with a company in the background! There are umpteen ways to use free software as a business model, but Zammad does it perfectly and always stays fair.

Open source is the foundation. We’re your tailwind.

You decide how much responsibility you want to take on.
We make sure your system runs smoothly — no matter where it’s hosted.

  1. SaaS for worry-free operations

    Zammad as a
    Cloud Solution

    Get started right away — without worrying about the technical side. We take care of hosting, updates, and security, so you can focus fully on your customers.

    Explore SaaS plans
  2. image of a customer service representative in a call
    Your infrastructure, our expertise

    Self-hosting with Zammad support

    Run Zammad on your own infrastructure with the peace of mind that reliable support is there whenever things don’t go as planned.

    Explore self-hosting plans
  3. Image of three people discussion work
    Services that set you up for success

    Professional guidance

    Big plans? We support you with migration, training, and go-live so that Zammad fits perfectly into your processes.

    Our services
Together we turn your customers into fans.
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