Think outside the box and provide excellent product service support to your customers. Zammad is your all-in-one solution for excellent service. No problem too big or too scary: We‘ve got you covered with all the tools you need to find the right answer at the right time. Don‘t believe us? See for yourself!
These customers already trust Zammad:
It’s the same thing every time: nobody knows what the others are doing. And somebody will always make a promise that nobody can keep. All of this is over now! Zammad's helpdesk software brings you some essential structure - so you can bring enthusiasm to your customers!
First, you need to hold the line for ages and then nobody can help you. No question - bad support is just annoying. So make life better for your customers! Zammad is your smart ticket system and makes your service faster, more competent, and more personal. Ready for a helpdesk that turns your customers into fans?
With Zammad it is possible to create individual fields, such as a desired date or a request classification. This way all information is noted in no time at all! By the way – it also works for users and organizations.
More about Individual fields
Don’t know what to say? No problem! Note procedures and explanations in the Knowledge Base and design your own templates for your most frequent requests. This way, every customer is always professionally attended to!
More about Knowledge Base
The little things make the difference. Note relevant details on the customer information page and never forget what is important to your customers. That way, your support becomes truly personal!
More about Customer information page
Zammad offers us everything we need. And if a function or feature is not available as standard, we usually find a workaround to implement our requirement anyway.
We are really satisfied with Zammad, especially regarding the smooth migration and easy collaboration.
For a team of volunteers, such a tool would normally be out of reach. It's great that with Zammad we have found a solution that is feasible for us and that fits us so well.
The introduction of Zammad has significantly improved our accessibility, response speed, and overall customer service management. With customizable workflows and seamless integration into our existing processes, Zammad has become not just a tool, but a central component of our philosophy for excellent service.