A ping here, a pop-up there ... sometimes it is quite difficult to keep an eye on all channels. Zammad is the solution: numerous integrations allow you to link common tools and programmes to your helpdesk. This way, everything is in one place - and you're riding the wave of success.
Link programs quickly, easily, and straightforwardly through a REST API and get real-time information on all your channels and operations. More on the REST API
Zammad offers you centralized user/rights management options using our secure LDAP integration. See at any time who belongs to your helpdesk and automatically assign roles and permissions. More on the LDAP integration
With Zammad you are on the safe side: we support various password policies and device logging to ensure that you can work securely and reliably at all times. More on security
Zammad offers easy Single Sign-On with just one click thanks to the integration of architectures such as SAML or Shibboleth. Don't spend a lot of time searching for passwords, just start right away! More on SSO
With Zammad you’re on the safe side: thanks to the S/MIME integration, your emails are encrypted and signed. This ensures secure and authenticated communication at all times. More on S/MIME
With Zammad it is possible to sign in through third parties such as Twitter, Facebook, LinkedIn, or Google via OAuth. This way you are securely connected to Zammad with just one click. More on external authentication
Migration without sacrifice? It's simple: When you change to Zammad, you can easily take your existing data with you. Use the Zammad Migrator and switch from OTRS, Freshdesk, or Zendesk to Zammad quickly and securely. More on the migrator
Contact your users by phone and solve problems efficiently: the Sipgate integration provides caller information directly in Zammad, creates a call log, and secures important information. More on Sipgate
Personal chats are often the most successful ones. Zammad has a Placetel integration that allows you to make calls to customers, provides a call overview, and records all calls in the customer profile. More on Placetel
Zammad's advanced CTI integration allows you to make top quality calls directly from your helpdesk. This way you can offer your customers optimal support and have everything in one place. More on CTI
Keep an eye on performance: the Checkmk integration provides an overview of your server utilization, load times, etc. and ensures that issues are detected in time. More on Checkmk
Always know how things are going – thanks to the Monit Integration. View current data on your system status directly in Zammad and let Monit automatically make adjustments and corrections. More on Monit
Zammad offers you a direct integration with Nagios, allowing you to monitor your system, networks, and infrastructure. This helps you to recognize developments immediately and react straight away. More on Nagios
Easy IT documentation directly in Zammad: the integration of i-doit makes it possible. Keep an eye on your data, processes, and systems so that you can always make adjustments and improvements. More on i-doit
Is everything going well? The icinga integration shows you all important data, statistics, and performance details directly in Zammad. Alerts warn you about problems so that you can react in time. More on icinga
Want to be close to your customers? The Clearbit integration keeps you up to date. How often did this customer visit your site? Who has changed jobs? Stay on the ball and adjust your service! More on Clearbit
Our Exchange synchronization allows you to import Exchange address book contacts straight into Zammad. This way every contact is always at hand - and absences can be easily managed. More on Exchange
Allow your users to contact you easily via Telegram. Thanks to the integration, you can receive and process messages directly in Zammad and have everything in one place. More on Telegram
See immediately when someone comments on your Facebook posts. The corresponding integration allows you to reply quickly and directly in Zammad, so you can maintain a short response time. More on Facebook
All appointments at a glance: the iCal integration allows you to link Zammad to the most popular calendar tools. This way overdue tickets and pending reminders are automatically added to your calendar. More on iCal
Are people talking about you? Don’t miss out. Answer immediately with a status update or a direct message directly from Zammad. More on Twitter
Use the bidirectional customer communication via SMS and receive (unidirectional) trigger notifications. So you won't miss anything anymore! More on SMS
Webhooks facilitate the exchange between Zammad and third-party systems. They can easily send ticket and article information to any URL, allowing you to effortlessly share data with another system. More on webhooks
All statistics about your company at a glance: link your Grafana account with Zammad's Elasticsearch and always see exactly what’s going on. More on Grafana
Want to analyze data in detail and map trends easily? Connect your Zammad with Kibana and create helpful reports and overviews of your Zammad usage. More on Kibana
You can easily integrate Zammad with GitHub. This way, new issues are linked to Zammad tickets, which allows you to edit them directly from your helpdesk. More on GitHub
Easily link your GitLab issues to your Zammad tickets and manage everything in one place. This way you can edit the issue status and information directly in Zammad. More on GitLab
The integration with Microsoft 365 allows you to watch and categorize your incoming emails and define settings right from your Zammad helpdesk. More on Microsoft 365
Are you engrossed in a Slack chat? No problem: just link it to Zammad! This way you can automatically receive a message in Slack when there is a new ticket. More on Slack
Are you engrossed in a Microsoft Teams chat? No problem: just link it to Zammad! This way you can automatically receive a message in Slack when there is a new ticket. More on the Microsoft Teams Integration
With Zammad you’re on the safe side: thanks to the PGP integration, your emails are encrypted and signed. This ensures secure and authenticated communication at all times. More on PGP
Access denied: With two-factor authentication (2FA), an extra layer of security is introduced alongside the traditional password to secure access to Zammad. This way, your accounts remain protected in the event of a compromised password. More on 2FA
Effortlessly automate the transfer of your data across cloud apps: Skyvia allows you to seamlessly connect Zammad with a range of data sources to solve various data-related tasks. More on Skyvia
Interact with your customers where they are and deliver seamless support. The WhatsApp Business integration allows you to reply quickly and directly in Zammad, so you can maintain a short response time. More on WhatsApp Business