Features

Integrate Your Tools in Zammad

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A ping here, a pop-up there ... sometimes it is quite difficult to keep an eye on all channels. Zammad is the solution: numerous integrations allow you to link common tools and programmes to your helpdesk. This way, everything is in one place - and you're riding the wave of success.

Easily set up, well equipped

The Smart Way to Master Your Customer Support

LDAP integration

Zammad offers you centralized user/rights management options using our secure LDAP integration. See at any time who belongs to your helpdesk and automatically assign roles and permissions. Learn more

Security

With Zammad you are on the safe side: we support various password policies and device logging to ensure that you can work securely and reliably at all times.

REST API

Link programs quickly, easily, and straightforwardly through a REST API and get real-time information on all your channels and operations.

SSO

Zammad offers easy Single Sign-On with just one click thanks to the integration of architectures such as SAML or Shibboleth. Don't spend a lot of time searching for passwords, just start right away!

S/MIME
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With Zammad you’re on the safe side: thanks to the S/MIME integration, your e-mails are encrypted and signed. This ensures secure and authenticated communication at all times.

External authentication

With Zammad it is possible to sign in through third parties such as Twitter, Facebook, LinkedIn, or Google via OAuth. This way you are securely connected to Zammad with just one click.

Zammad Migrator

Migration without sacrifice? It's simple: When you change to Zammad, you can easily take your existing data with you. Use the Zammad Migrator and switch from OTRS, Freshdesk, or Zendesk to Zammad quickly and securely. Learn more

Sipgate Integration

Contact your users by phone and solve problems efficiently: the Sipgate integration facilitates calls directly from Zammad, creates a call log, and secures important information. Learn more

Placetel Integration

Personal chats are often the most successful ones. Zammad has a Placetel integration that allows you to make calls to customers, provides a call overview, and records all calls in the customer profile.

CTI Integration
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Zammad's advanced CTI integration allows you to make top quality calls directly from your helpdesk. This way you can offer your customers optimal support and have everything in one place.

Checkmk Integration

Keep an eye on performance: the Checkmk integration provides an overview of your server utilization, load times, etc. and ensures that issues are detected in time.

Monit Integration

Always know how things are going – thanks to the Monit Integration. View current data on your system status directly in Zammad and let Monit automatically make adjustments and corrections.

i-doit Integration

Easy IT documentation directly in Zammad: the integration of i-doit makes it possible. Keep an eye on your data, processes, and systems so that you can always make adjustments and improvements.

icinga Integration

Is everything going well? The icinga integration shows you all important data, statistics, and performance details directly in Zammad. Alerts warn you about problems so that you can react in time.

Clearbit Integration

Want to be close to your customers? The Clearbit integration keeps you up to date. How often did this customer visit your site? Who has changed jobs? Stay on the ball and adjust your service!

Exchange Integration

Our Exchange synchronization allows you to import Exchange address book contacts straight into Zammad. This way every contact is always at hand - and absences can be easily managed.

Telegram Integration

Allow your users to contact you easily via Telegram. Thanks to the integration, you can receive and process messages directly in Zammad and have everything in one place.

Facebook Integration

See immediately when someone comments on your Facebook posts. The corresponding integration allows you to reply quickly and directly in Zammad, so you can maintain a short response time.

Slack Integration

Are you engrossed in a Slack chat? No problem: just link it to Zammad! This way you can automatically receive a message in Slack when there is a new ticket.

iCal Integration

All appointments at a glance: the iCal integration allows you to link Zammad to the most popular calendar tools. This way overdue tickets and pending reminders are automatically added to your calendar.

Twitter Integration

Are people talking about you? Don’t miss out. Answer immediately with a status update or a direct message directly from Zammad.

SMS
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Use the bidirectional customer communication via SMS and receive (unidirectional) trigger notifications. So you won't miss anything anymore!

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