The Zammad Facebook integration automatically creates a ticket every time someone comments on your posts. This way you can manage all your interactions from within your helpdesk interface. Stay on top of your channels and be more productive!
Let's be honest: we've all missed a Facebook comment at some point. Luckily, Zammad features a Facebook integration that automatically creates a ticket for such interactions. You can easily maintain that channel right from your Zammad interface, as you can reply directly from within the ticket.
Besides that, admins can also create a quick login for your helpdesk via Facebook.