In IT support, monitoring tools help to keep an eye on performance. One of the most common is Nagios - a program that offers a wide selection of modules for monitoring networks, hosts, and other services. Zammad now offers you the possibility to integrate Nagios into your ticket system via a REST API.
Teams that use Zammad as an IT service desk often use "monitoring tools." These tools alert IT teams when, for example, a server is no longer accessible or a hard disk is about to be exhausted. Tickets are perfect for handling such alerts in a coordinated manner within the team - for example, by assigning an owner and enabling the logging of activities already performed on the ticket.
Nagios is a widespread and popular solution in this context. It provides monitoring capabilities for applications, services, operating systems, network protocols, system metrics, and the entire network infrastructure.