Telegram Integration

  • Telegram is fast becoming a popular alternative to other messenger services. It allows users to send text and audio messages, files, and photos. It also supports voice and video calls. Many users prefer it due to the possibility of anonymous usage.

    • Make it as easy as possible for your customers to contact you! By integrating Telegram to Zammad they can send you a message at the touch of a button - and you can reply directly from your helpdesk.

    Screenshot of ticket coming from telegram in zammad

    Setup

    To integrate Telegram to Zammad, you need to follow these steps:

    • Register a Telegram bot app
    • Configure Zammad as Telegram bot
    • Start using your new channel

    Need more help? Check our detailed Admin documentation for a step-by-step guide.

    Once you're done, every time you receive a Telegram message it will automatically appear as a ticket.

    Screenshot of how to add a telegram bot in Zammad

    Note

    Your Zammad instance needs to be publicly available via HTTPS (we use Telegram WebHooks). Also, Zammad cannot receive file attachments larger than 20MB in Telegram messages.

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