The CTI integration enables you to greet customers by name and access their tickets with a single click. It also allows you to identify missed calls at a glance, and return calls right from within Zammad. Manufacturers of telephone systems or developers can use this interface to connect their telephone system to Zammad and make their Support even more personal.
Zammad offers phone functionality for users with access to a CTI (computer telephony integration) system (available since version 2.6).
Zammad requires the following information to set up a CTI integration:
To use the CTI interface, your CTI system must transmit this information (and only this information) to Zammad via HTTP.
Find more information in our Admin-Documentation.
💛 This feature was sponsored by Ströer SE & Co. KGaA. 💛