In the context of an IT service desk like Zammad, "monitoring tools" are often used. These alert IT teams when, for example, a server is no longer accessible or a hard disk is at its limit. Tickets are perfect for dealing with these alerts in a structured way with the entire team. Concrete assignments and the historization and logging of previous work steps help.
Zammad offers integration possibilities for several monitoring tools - among others Icinga. The software has so far been able to make a name for itself as a true problem solver, monitoring your entire infrastructure. Insightful analyses are also included.
Features of the Icinga integration in Zammad
- Automatic generation of tickets in warning situations
- Recording of previous work steps for the completion of this ticket
- Optional: automatic closing of the ticket after the problem has been solved