Find your Plan

Question #1
Do you have to comply with data protection regulations that state that your systems may only run on your own servers?
Question #2
Do you have the internal resources (time / know-how) to update Zammad regularly?
Question #3
Would you like to be able to call us with support requests?
Question #4
How many agents will be using Zammad?
Question #5
Do you have an international team or do you answer inquiries from all over the world?
Question #6
Which external programs do you want to integrate?
Question #7
Would you like to communicate with your customers via chat?
Question #8
Does your team regularly send and receive large attachments?
Question #9
Does your company need (or want) to keep service times for customer groups?
Question #10
Do you need evaluations of ticket numbers?
Question #11
Is there any specific information, apart from contact information, that is crucial for processing in the ticket or to users? (e.g. customer number, service category, ...)
Question #12
Would you like to access the Zammad API?

Starter

5
7
per agent / month

What you get for it:

  • max. 5 agents
  • Email support (8x5, CET)
  • Channels: E-Mail, Web Form, SMS
  • Standard Features: Text modules, macros, multilingualism, ticket history, mentions/watch, trigger, schedulers, business hours, branding
  • 10 MB attachments + 10 GB disk space
  • Data center in Germany, SSL encryption, device management
Start free trial!

Professional

15
17
per agent / month

What you get for it:

  • max. 35 agents
  • Email support (8x5, CET)
  • Channels: E-Mail, Web Form, SMS, Chat, Telegram
  • Standard Features: Text modules, macros, multilingualism, ticket history, mentions/watch, trigger, schedulers, business hours, branding
  • Service Level Agreements (SLAs)
  • Individual roles, individual ticket objects
  • Knowledge Base (monolingual)
  • 35 MB attachments + 25 GB disk space
  • ISO27001-certified
  • Data center in Germany, SSL encryption, device management
Start free trial!

Plus

24
26
per agent / month

What you get for it:

  • Unlimited agents
  • Phone support (8x5, CET)
  • Email support (24x7)
  • Channels: E-Mail, Web Form, SMS, Chat, Telegram, Twitter, Facebook
  • Standard Features: Text modules, macros, multilingualism, ticket history, mentions/watch, trigger, schedulers, business hours, branding
  • Service Level Agreements (SLAs)
  • Integration with GitHub/GitLab
  • Individual roles, individual ticket objects
  • Knowledge Base (multilingual)
  • Zammad Standard Reporting
  • Deeper Reporting possibilities (with Elasticsearch access via Grafana)
  • 50 MB attachments + 50 GB disk space
  • ISO27001-certified
  • Data center in Germany, SSL encryption, device management
Start free trial!

Business

2.499
Annual billing

What you get for it:

  • Service: Mon-Fri (9.00 - 17.00 CET)
  • Email support
  • 6 hours max. response time
  • 15 service requests
  • Bug escalations
  • Security advisories
Contact sales

Enterprise

4.999
Annual billing

What you get for it:

  • Initial assessment
  • Service: Mon-Fri (8.00 - 18.00 CET)
  • Email and phone support
  • 4 hours max. response time
  • 45 service requests
  • Bug escalations
  • Security advisories
  • Add-ons
  • 5% discount on additional services
Contact sales

Corporation

9.999
Annual billing

What you get for it:

  • Initial assessment
  • Service: Mon-Fri (8.00 - 20.00 CET)
  • Email and phone support
  • 2 hours max. response time
  • 95 service requests
  • Bug escalations
  • Patch level, minor release, and security patch updates
  • Security advisories
  • Add-ons
  • 10% discount on additional services
Contact sales
This plan suits you perfectly:
Why?
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