Find your Plan

Why?

1. Do systems have to be operated locally for data protection reasons?

   Absolutely

   Not as long as there is a DPA

   Not that I know of
   Then you should definitely host Zammad yourself. But don't worry - we have various support packages. More about that in a moment!

   Then you can save yourself a lot of work and run Zammad on our server. Don't worry - all data of the hosted instances will be treated and protected by us sensitively. In our DPA we contractually specify for what purpose and how we process your personal data.

   Then you can save yourself a lot of work and run Zammad on our server. Don't worry - all data of the hosted instances will be treated and protected by us sensitively. In our DPA we contractually specify for what purpose and how we process your personal data.

2. Do you have the internal resources (time / know-how) to update Zammad regularly?

   Yes

   No, we would like to hand this over to a professional
   Great - you can easily host Zammad yourself. But you can also save yourself a lot of effort, e.g. with an additional support package such as the Enterprise or Corporation plan, or by running Zammad on our servers.

   Then we recommend that you let us host Zammad for you. If you don't want to do that, you can also take out a Corporation plan. Then we will take care of it for you!

3. Would you like to be able to call us with support requests?

   Yes

   Probably not
   This option is only included in the Plus, Enterprise, and Corporation plans.

   Then you can choose any option!

4. How many agents will be using Zammad?

   1 to 5

   5 to 10

   10 to 35

   35 to 50

   50 and more
   Alright – then just a business or starter package will probably be enough!

   Then you might need a few more functions. Professional or Plus sounds just right!

   Then you might need a few more functions. Professional or Plus sounds just right!

   With the Plus Plan, you have everything you need - including sufficient agent logins!

   Then the Plus Plan offers you everything you need. Will you be hosting the system yourself? Then we recommend the Corporation Plan, because with an increasing number of agents, the requirements usually increase and so will the requests and complexity.

5. Do you have an international team or do you answer inquiries from all over the world?

   Yes

   Mostly monolingual

   No
   You can't go wrong with Corporation or Plus. In this version, Zammad offers over 30 interface languages and a multilingual knowledge base!

   Alright! But keep in mind that SLA functions are all the more important the more international your requests are. Therefore we recommend at least the Professional Plan.

   Then maybe a smaller package will be enough.

6. Which external programs do you want to integrate?

   WhatsApp

   Facebook

   Telegram

   GitHub

   GitLab

   None
   WhatsApp Business integration is only available for the big plan (Plus).

   Facebook integration is only available for the big plan (Plus).

   Telegram integration is only available starting from the middle plan (Professional).

   GitHub integration is only available for the big plan (Plus).

   GitLab integration is only available for the big plan (Plus).

   Cool! We won’t include this in the choice then.

7. Would you like to communicate with your customers via chat?

   Yes

   No

   Maybe
   No problem! The chat is only available from the Professional Plan upwards.

   All right - then maybe even a Starter package will be enough. But maybe you would like to keep this option open for the future?

   With the Professional Plan, the option is always there - no matter what you decide.

8. Does your company need (or want) to keep service times for customer groups?

   Yes

   Sometimes

   No
   All right. If you let us host, SLAs are only available from the Professional Plan onwards. If you are hosting yourself, we recommend at least the Enterprise package due to the somewhat more complex usage.

   All right. If you let us host, SLAs are only available from the Professional Plan onwards. If you are hosting yourself, we recommend at least the Enterprise package due to the somewhat more complex usage.

   Great - then you are completely free to choose your plan!

9. Do you need evaluations of ticket numbers?

   Yes, gladly with the help of Zammad

   Yes, but I already have a reporting tool that I want to connect to Zammad

   No
   Our pleasure! Reporting is available in all self-hosted variants. (For more complex applications, however, we recommend at least the Enterprise package). For customers who do not host themselves, this feature is only available in the Plus Plan.

   No problem - we have numerous integrations for that. Surely your tool is already included!

   That makes it easy - then every plan fits!

10. Is there any specific information, apart from contact information, that is crucial for processing in the ticket or to users?

    Yes

    Not that I know of
    Great, then you can simply create corresponding objects. This is possible starting with the Professional Plan (hosted). With self-hosted options, it is easiest from the Enterprise plan onwards.

    All right - we won’t include this in the recommendation.