Find your Plan

Question #1
Do you have to comply with data protection regulations that state that your systems may only run on your own servers?
Question #2
Do you have the internal resources (time / know-how) to update Zammad regularly?
Question #3
Would you like to be able to call us with support requests?
Question #4
How many agents will be using Zammad?
Question #5
Do you have an international team or do you answer inquiries from all over the world?
Question #6
Which external programs do you want to integrate?
Question #7
Would you like to communicate with your customers via chat?
Question #8
Does your team regularly send and receive large attachments?
Question #9
Does your company need (or want) to keep service times for customer groups?
Question #10
Do you need evaluations of ticket numbers?
Question #11
Is there any specific information, apart from contact information, that is crucial for processing in the ticket or to users? (e.g. customer number, service category, ...)
Question #12
Would you like to access the Zammad API?

Starter

5
7
per agent / month

What you get for it:

  • 5 agents
  • Email support (8x5)
  • Email, web form, SMS
  • Text modules, macros, multilingualism, ticket history, trigger and schedulers, business hours, branding
  • Computer center in Germany, SSL encryption, device management
  • 10 MB attachments + 10 GB disk space
Start free trial!

Professional

15
17
per agent / month

All functions of Starter plus:

  • 35 agents
  • Telegram, Chat
  • Service Level Agreements (SLAs)
  • Individual roles, individual fields
  • Knowledge Base (monolingual)
  • 35 MB attachments
  • 25 GB storage space
  • ISO27001-certified
Start free trial!

Plus

24
26
per agent / month

All functions of Professional plus:

  • Unlimited agents
  • Phone support (8x5)
  • Email support (24x7)
  • Twitter, Facebook
  • Knowledge Base (multilingual)
  • Reporting
  • 50 MB attachments
  • 50 GB storage space
Start free trial!

Business

2.499
Annual billing

What you get for it:

  • Bug escalations
  • Patch level, minor release, and security patch updates
  • Service: Mon-Fri (9.00 - 17.00)
  • 15 service requests
  • 6 hours max. response time
  • Security advisors
  • Email support
Contact sales

Enterprise

4.999
Annual billing

All functions of Business plus:

  • Initial assessment
  • 5% discount on additional services
  • Service: Mon-Fri (8.00 - 18.00)
  • +30 service requests
  • 4 hours max. response time
  • Add-ons
  • Phone support
Contact sales

Corporation

9.999
Annual billing

All functions of Enterprise plus:

  • 10% discount on additional services
  • Service: Mon-Fri (8.00 - 20.00)
  • 95 service requests
  • 2 hours max. response time
Contact sales
This plan suits you perfectly:
Why?
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