Find Your Perfect Plan

Starter

5^€

7^€

per agent / month

What you get for it:

max. 5 agents
Email support (8x5, CET)
Channels: Email, Web Form, SMS
Standard Features: Text modules, macros, multilingualism, ticket history, mentions/watch, trigger, schedulers, business hours, branding
10 MB attachments + 10 GB disk space
Data center in Germany, SSL encryption, device management, 2 factor authentication

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Professional

15^€

17^€

per agent / month

What you get for it:

max. 35 agents
Email support (8x5, CET)
Channels: Email, Web Form, SMS, Chat, Telegram
Standard Features: Text modules, multilingualism, ticket history, mentions/watch, trigger, macros, schedulers, business hours, branding
Service Level Agreements (SLAs)
Individual roles, individual ticket objects
Knowledge Base (monolingual)
35 MB attachments + 25 GB disk space
ISO27001-certified Data center
Data center in Germany, SSL encryption, device management, 2 factor authentication

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Plus

24^€

26^€

per agent / month

What you get for it:

Unlimited agents
Phone support (8x5, CET)
Email support (8x5, CET)
Channels: Email, Web Form, SMS, Chat, Telegram, Twitter/X, Facebook, WhatsApp
Standard Features: Text modules, macros, multilingualism, trigger, ticket history, mentions/watch, schedulers, business hours, branding
Core Workflows
Service Level Agreements (SLAs)
Integration with GitHub/GitLab
Individual roles, individual ticket objects
Expert-Mode for Conditions (AND/OR)
Knowledge Base (multilingual)
Zammad Standard Reporting
Deeper Reporting possibilities (with Elasticsearch access via Grafana)
50 MB attachments + 50 GB disk space
ISO27001-certified Data center
Data center in Germany, SSL encryption, device management, 2 factor authentication

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Business

2 699^€

Annual billing

What you get for it:

Service: Mon-Fri (9.00 - 17.00 CET)
Email support
6 hours max. response time
15 service requests
Bug escalations
Security advisories

Enterprise

5 699^€

Annual billing

What you get for it:

Initial assessment
Service: Mon-Fri (8.00 - 18.00 CET)
Email and phone support
4 hours max. response time
45 service requests
Bug escalations
Security advisories
5% discount on additional services

Corporation

9 999^€

Annual billing

What you get for it:

Initial assessment
Service: Mon-Fri (8.00 - 20.00 CET)
Email and phone support
2 hours max. response time
95 service requests
Bug escalations
Patch level, minor release, and security patch updates
Security advisories
10% discount on additional services

This plan suits you perfectly:

Why?

Do you have to comply with data protection regulations that state that your systems may only run on your own servers? Absolutely Not as long as there is a DPA Not that I know of

Then you should definitely host Zammad yourself. But don't worry - we have various support packages. More about that in a moment!

Then you can save yourself a lot of work and run Zammad on our server. Don't worry - all data of the hosted instances will be treated and protected by us sensitively. In our DPA we contractually specify for what purpose and how we process your personal data.

Then you can save yourself a lot of work and run Zammad on our server. Don't worry - all data of the hosted instances will be treated and protected by us sensitively. In our DPA we contractually specify for what purpose and how we process your personal data.
Do you have the internal resources (time / know-how) to update Zammad regularly? Yes No, we would like to hand this over to a professional

Great - you can easily host Zammad yourself. But you can also save yourself a lot of effort, e.g. with an additional support package such as the Enterprise or Corporation plan, or by running Zammad on our servers.

Then we recommend that you let us host Zammad for you. If you don't want to do that, you can also take out a Corporation plan. Then we will take care of it for you!
Would you like to be able to call us with support requests? Yes Probably not

This option is only included in the Plus, Enterprise, and Corporation plans.

Then you can choose any option!
How many agents will be using Zammad? 1 to 5 5 to 10 10 to 35 35 to 50 50 and more

Alright – then just a business or starter package will probably be enough!

Then you might need a few more functions. Professional or Plus sounds just right!

Then you might need a few more functions. Professional or Plus sounds just right!

With the Plus Plan, you have everything you need - including sufficient agent logins!

Then the Plus Plan offers you everything you need. Will you be hosting the system yourself? Then we recommend the Corporation Plan, because with an increasing number of agents, the requirements usually increase and so will the requests and complexity.
Do you have an international team or do you answer inquiries from all over the world? Yes Mostly monolingual No

You can't go wrong with Corporation or Plus. In this version, Zammad offers over 30 interface languages and a multilingual knowledge base!

Alright! But keep in mind that SLA functions are all the more important the more international your requests are. Therefore we recommend at least the Professional Plan.

Then maybe a smaller package will be enough.
Which external programs do you want to integrate? Slack Facebook Telegram X None

Slack integration is available from the smallest plan (Starter).

Facebook integration is only available for the big plan (Plus).

Telegram integration is only available starting from the middle plan (Professional).

Twitter integration is only available for the big plan (Plus).

Cool! We won’t include this in the choice then.
Would you like to communicate with your customers via chat? Yes No Maybe

No problem! The chat is only available from the Professional Plan upwards.

All right - then maybe even a Starter package will be enough. But maybe you would like to keep this option open for the future?

With the Professional Plan, the option is always there - no matter what you decide.
Does your team regularly send and receive large attachments? Yes Sometimes No

Then there should be enough disk space and a generous limit for attachments! We recommend the Plus Plan (hosted) or at least Enterprise (self-hosted).

To cover all possible complexities, we clearly recommend Professional (hosted) or Enterprise (self-hosted) in this case.

Well then, nothing restricts you! Maybe even the smaller packages like Starter (hosted) or Business (self-hosted) are enough.
Does your company need (or want) to keep service times for customer groups? Yes Sometimes No

All right. If you let us host, SLAs are only available from the Professional Plan onwards. If you are hosting yourself, we recommend at least the Enterprise package due to the somewhat more complex usage.

All right. If you let us host, SLAs are only available from the Professional Plan onwards. If you are hosting yourself, we recommend at least the Enterprise package due to the somewhat more complex usage.

Great - then you are completely free to choose your plan!
Do you need evaluations of ticket numbers? Yes, gladly with the help of Zammad Yes, but I already have a reporting tool that I want to connect to Zammad No

Our pleasure! Reporting is available in all self-hosted variants. (For more complex applications, however, we recommend at least the Enterprise package). For customers who do not host themselves, this feature is only available in the Plus Plan.

No problem - we have numerous integrations for that. Surely your tool is already included!

That makes it easy - then every plan fits!
Is there any specific information, apart from contact information, that is crucial for processing in the ticket or to users? (e.g. customer number, service category, ...) Yes Not that I know of

Great, then you can simply create corresponding objects. This is possible starting with the Professional Plan (hosted). With self-hosted options, it is easiest from the Enterprise plan onwards.

All right - we won’t include this in the recommendation.
Would you like to access the Zammad API? Definitely What's an API? Not that I know of

Alright! With the Enterprise or Corporation packages, you have everything you need!

Nevermind – you don’t have to worry about it. Instead, let us support you. Nothing can go wrong with the Enterprise or Corporation plan. (But for the sake of completeness: An API is a programming interface for connecting various tools to the system.)

Alright - then a smaller plan such as Business is probably enough.

Find your Plan

Starter

What you get for it:

Professional

What you get for it:

Plus

What you get for it:

Business

What you get for it:

Enterprise

What you get for it:

Corporation

What you get for it: