Tickets track the communication between individuals, but often your company’s real client is another company (or organization). Customers can be grouped into organizations to monitor their activity as a whole. Assigning a user to an organization is a matter of seconds.
Organization Profiles
Use the ticket pane to manage organization profiles:
To edit the organization’s profile, use the organization submenu:
Organization Stats
Zammad will show you insightful information on each of your organizations:
- Amount of tickets created by the organization
- How many of these tickets are open?
- When was the first ticket created?
You can find more information on organizations in our Agent documentation and our Admin documentation.