Designate certain customers/organizations as VIPs and crown on them accordingly! VIPs can benefit from their own settings (individually defined by your team) and enjoy a higher status. This way, you always have an eye on the most important customers/organizations.
Do you want to go the extra mile for certain customers/organizations? Zammad gives you the possibility to mark special customers and/or organizations via the VIP flag. This way, they are assigned a higher status. The following attributes and settings can be customized for VIPs:
- Triggers
- Scheduled actions
- SLAs
- Overviews
VIPs are displayed with a crown above their avatar:
The VIP status doesn't change anything without additional settings. An admin can set up automated system configurations based on this value or use this attribute as a filter for overviews.
The option to assign a VIP status to organizations became possible with Zammad 6.1. For example, a trigger can be used to evaluate if a ticket originates from an organization with VIP status. This can facilitate various subsequent work steps. In addition, new operators are now available that allow fields to be searched even more easily and accurately. This makes it even easier to implement "if, then" automations.
This feature was sponsored by VoIP Competence Center GmbH. We would like to express our thanks for this.
Mr. Marc Steinbach, Team Lead Manager at VoIP Competence Center GmbH, let us know why this feature is sponsored and why it has such an important meaning for their everyday work:
"We work in B2B with many different contacts that we assign to organizations in Zammad.
In the past, it was difficult to keep track of which customers had booked service with us and which were not currently using service. With the VIP status for organizations, our staff can directly see if the ticket is covered by the monthly service.
The fact that new contacts are automatically assigned to the organization via domain mapping means that this also works for contacts who are contacting us for the first time."