Illustration of a crown

Designate certain customers as VIPs and crown on them accordingly! VIPs can benefit from their own settings (individually defined by your team) and enjoy a higher status. This way, you always have an eye on the most important customers.

Do you want to go the extra mile for certain customers? Zammad gives you the possibility to mark special customers via the VIP flag. This way, they are assigned a higher status. The following attributes and settings can be customized for VIPs:

  • Triggers
  • Scheduled actions
  • SLAs
  • Overviews

VIPs are displayed with a crown above their avatar:

Screenshot Zammad VIP

The VIP status doesn't change anything without additional settings. An admin can set up automated system configurations based on this value or use this attribute as a filter for overviews.

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