How does it work?
It's super easy: just enter your search term in the search bar on the top left of your Zammad surface. You can look for anything: a single word, a longer phrase, or a name.
Combining search phrases
And here's a pro tip: you can combine search phrases by using AND, OR, and TO, depending on the situation and phrases you use. If needed, you can specify parts of your search phrase for complex searches with (). This allows you to combine several phrases with different dependencies (AND/OR). In case you receive search results that you want to exclude, you can use negation: "!".
Here's an example:
- state:(closed OR open) AND (priority:”2 normal” OR tags:feedback)
This query will show every ticket that is either closed or open and has a normal priority or the tag "feedback".
Want another? Here you go:
- state:(closed OR open) AND (priority:”2 normal” OR tags:feedback) AND !(Zammad)
This gets the same result as above, except that we don’t want the ticket to contain anything matching “Zammad”.
