Multilingual support is a real competitive edge for globally operating companies—but manually assigning or forwarding requests slows things down. With automatic language detection in Zammad, tickets are routed faster and smarter, saving time and enabling personalised support from the very first contact.
Related blog post:
Using Automatic Language Detection for Better Customer Experience
Zammad automatically detects the language of new tickets – enabling smarter, more targeted support across language barriers.
Whether it’s sending auto-replies in customer's language or routing tickets to the right team, this feature helps you streamline international customer service.
Here’s what you can do with it:
- Send automated replies based on detected language
- Route tickets to language-specific teams
- Filter, sort, and search tickets by language
🧠Each ticket comes with a language attribute – ready to use in triggers, schedulers, and other automations.
Find detailed instructions on activating automatic language detection in the admin documentation..