Related blog post:
Using Automatic Language Detection for Better Customer Experience
Zammad automatically detects the language of new tickets – enabling smarter, more targeted support across language barriers.
Whether it’s sending auto-replies in customer's language or routing tickets to the right team, this feature helps you streamline international customer service.
Here’s what you can do with it:
- Send automated replies based on detected language
- Route tickets to language-specific teams
- Filter, sort, and search tickets by language
🧠 Each ticket comes with a language attribute – ready to use in triggers, schedulers, and other automations.
Find detailed instructions on activating automatic language detection in the admin documentation..